Quite some time has past since I received a haircut in this establishment (1 year). I originally did not want to leave a review, as I understand that sometimes mistakes are made, and I like to give people the benefit of the doubt. However, even after almost 1 year later, I still have to live with haircut that I received, and I frequently ask myself why I have not left a review, seeing how I was treated, and the end result of the cut. So here it is:
I saw the great reviews for High Five, and one stylist in particular, Samantha. So, I made an appointment with Samantha, and was excited about by new chosen style.
I made it to the establishment, and enjoyed the "natural" environment of the waiting area. The decor was lovely.
After a short wait, my stylist took me back to the styling area, and discussed what type of style I was looking for. I wasn't so sure, but I wanted something, sexy, shorter, and a little funky. We went downstairs to wash my hair, and again, the decor was lovely, and the stylist was pleasant.
We returned upstairs to the styling chair. The stylist began working on my hair, and we talked about the style as she worked. I showed her a few pictures.
As the conversation went on, she seemed to be reaching a point of agitation. She became snappy, telling me that this or that just won't work. At one point, I felt her agitation through the forceful use of her sheers, as she moved them through my hair. The end result of the cut was very disappointing. Instead of sexy and funky, I looked like a grandma (Which is not a bad thing if you are in the appropriate age bracket, but 34 is hardly appropriate for a "Golden Girls" hair cut). The stylist across from us could see my disappointment, and tried to convince me to be happy with the worst cut I have ever received in my life (Not exaggerating).
While receiving my cut, I could see the face of the other stylist in the mirror as my stylist would speak to me in an almost belittling tone. I knew he was aware of how unprofessional her attitude was.
My stylist did let me know that I could come back to have her fix it, but I knew right away, I would never visit her again. I did leave her a tip, because even though she was not her best self, I was still committed to being my best self.
I did call the salon a few days later, because I just had to say something about the way I was treated, and how disappointed I was with the cut. My stylist called me back, and let me know she wasn't aware of how she was behaving, and that she takes her job very seriously. She offered to give back the tip I had given her, and again offered to have me come back in.
So, why am I writing this? Because, almost everyday, I have to look in the mirror at this cut. It has grown out some, but not enough to where I can go in to get a style that I want, and there aren't many options for styling the cut at home. It is just frustrating! I have gotten to the point where I feel like I went too easy on this stylist. She may have been nice to start out, and even when she called me back to discuss my visit, but she seems to get irritated fast, and it seems that she is not familiar on how to work with different types of hair. Half way through the cut, she let me know that she couldn't give me the style I was going for because my hair would just "stick up". Well, how in the world do all of these other people, with the same type of hair as me, get the styles they get, and make it look good? My hair cut did not turn out the way it was supposed to because the stylist did not know how to work with my hair! Ugh, it was just an awful, awful experience.
Hope you find ways to do better.