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Ulta Beauty

Ulta Beauty

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3.3 Google Review
7673 Mall Rd, Florence, Kentucky, 41042, United States
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Oct 13, 2018
As a beginner with makeup and a person trying to save for college, I was trying to find a good concealer that matched me and was not going to break the bank. Apparently, though, asking for help was not a good idea because all I recieved was a half answer, odd stares and rude service. There was only two girls who treated me fairly alright (the reason for two stars instead of one) and offered me a suggestion along with retreving it from the back. I left feeling unwelcomed and will not be returning.

Jul 29, 2018
I'm like a kid at a candy store at ulta. I don't have issues with anyone being rude but I don't ask/want/need any help either. I like to browse and try on makeup without assistance . The reason for three stars is bc they are always out of stock of everything popular , and when there is a sale , forget about it, it's gone by 10 am. They also hold products over the phone which I think is bad business practice. If there's a new lipstick on sale for half off, you can just call and have them reserve it instead of showing up. That's wrong for someone like me who goes in to buy it and it's gone. Also for birthday rewards they send u a coupon for a free product but the last three years they didn't have the product lol. Weird business model.

Jul 24, 2018
I usually shop at Ulta because i like to see the makeup before you buy it as opposed to purchasing online. However, i find that when im shopping im either completley ignored or harrassed like i might be a shoplifter and its never a happy medium. I like to buy stuff they have on sale buy apparentlly there is a rule unknown to me becase there are no signs posted so i guess im supposed to know im not supposed to look at the eyeshadow in the box w no colors printed on the outside label before my purchase. In this scenerio nobody offered to help i just got repremanded for opening a box that was already half open. The sales associate was rude bc she would now have to write it off bc there was some kind of disease infecting it...that was my first sales associate encounter for the day.. WOW RUDE. So rather then leaving the one she said she needed to write off out as a sample for others like they do everywhere else in the store she refuses to and tells me its 50% off so it dosnt matter and that i dont need to see the color in order to buy it. I asked her why on earth would i buy something i cant even see first exp when it comes to eyeshadow/makeup? Her and her manager just wrote me off..never asked if i needed help w any of it and just blamed coorporate rules for the inconvience saying nothing is there fault its "just coorporates rules, they dont make them" walking off leaving me standing there looking at mystery boxes and very annoyed. Obviously i bought nothing..almost did but i couldnt see walking up to the counter in front of the other 8 girls behind it and handing them my mon ey after being treated so poorly. Wont go back to this ulta location again..and if it keeps happening at other stores ill just start shopping online again and they can go under water just like the rest of the stores in the shopping malls bc at least there are pictures of the colors online and most of the stuff they charge full price for i can find for half price any day of the week without the harrassment.

Jun 10, 2018
Awful experience in the salon. I went here trying to go blonde (which I told the hairdresser it was okay if I didn’t get to the blonde I wanted and I would just do it next time) the hairdresser over processed my hair and it’s literally falling out in handfuls. The sides of my hair are a good 6 IN shorter than the back of my hair from all the breakage. I’ve been doing hair treatments and I do not apply heat to my hair whatsoever as well. I also went out and bought really good shampoo conditioner leave in and heat protectant (to protect against the sun). My hair is up to my chin pretty much so a hair cut will not fix it. I literally will probably have to shave my whole head.

Nov 21, 2017
I went in late on Sunday. My daughter took scissors to her hair. The hair dresser that did her hair laughed at my daughter. I will never go back..

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm

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