Identity Hair Salon & Medical Spa

I have dark hair and have never been happy with how any color or highlights have turned out here. I have gone to this place on and off since I was about 17 years old, and am now 32. I had one girl that I loved, Sally, but when she left about 8 years ago, I was high and dry. Any time I have gone back since then, I haven't been happy with the cuts and I've totally given up on asking for any color. I got a gift card recently for my birthday, so I was a little bit bummed that it was to identity, and so I haven't hopped on making an appointment for anything yet. I'm trying to figure out if there's a service I can get there that I won't feel disappointed by. So I called the kenwood location today while driving my 6 month old home from getting shots to ask about their pedicures and manicures. Immediately, before even letting me finish my question, the receptionist cut me off to tell me to go online and look at what's available. And then she cut me off a couple more times, before I could even finish my question again, and repeated herself about going to look at the 35-40 options online or something like that. I finally had to cut her off and ask her if she minded if I finished my question first. Finally I was able to ask my question that I knew there wouldn't be an answer for online. All I wanted to know was how they removed dead skin during pedicures. Even if my question could be answered online, I'm a mother of two. As I said I was driving back home from my 6 month old's doc appointment where he got shots. I don't have time to get online and search through 40 options just to see if they use the cheese grater or not. This really bugged me that she was so resistant to taking a minute to answer the question. In this day and age people know they can go online to search for things, but sometimes, busy moms need answers quick and using the telephone is the most convenient way. I was so turned off that I didn't even bother scheduling anything. I went straight to the reviews where I found that this place already doesn't have many happy customers, and now I am dreading even going in for anything. I'll probably never use the gift card. Save your money and get a Mitchell's gift card (or anywhere else, really) as a gift for your loved one instead of identity.

Linda Cooper, the owner, is absolutely amazing! She is personable, understanding, professional and kind. What a great small business owner! I've been going to the Kenwood location for years, getting my hair done by Chelsea (incredible)! This is someone I am definitely glad I support and Chelsea is such a good stylist. I've been seeing her for over 10 years :)

Please don't fall for their 'Groupon' its total sham.The prices are the same anyway.I got a laser package and 400$ and 8 sessions later she wasn't sure of my skin.I still have hair where I got the package for.I should have gone to Sia spa 2 blocks from there...my friend got her laser treatment done and is super happy with there service and no hair.I would say run while you can....

I've been going here for 5+ years and always have had excellent service. Shannon is the absolute best nail technician.

I have been going to Identity for 4 years and I would see Karissa. She is really sweet, but frankly the last few times I went to her, she did not do a good job with my ombre hair color. She also charged me $40 for a hair cut when she cut off literally 1/4" of hair and had to re-tone my hair for the ombre, and I still did not get the color I had requested. Additionally, I had seen another stylist when she was on maternity leave, who the salon stated was the only other person to do ombre color, and this woman completely and utterly botched my hair. She had no idea how to color dark hair and completely bleached out my hair without giving me the color that I wanted. She also completely misplaced the highlights and it looked as though some beauty school trainee had done my hair. When I called the salon the same day, I spoke with the Salon manager and she told me I could come in and have the same woman fix my hair. However, the next day, I called back because I did not trust the same stylist to fix my hair, and I spoke with the Spa manager who was very understanding and said that she could not provide me with a refund, but that she would place a gift card for the full service amount ($145) at the front desk for the next time I came in and saw Karissa once she was back. I went to another salon and spent another $100 just to get it fixed - and fixed did not mean get the look I wanted. She basically dyed over the color to cover the poorly placed highlights and toned down the hair color. When Karissa came back, I asked her to give me the same ombre hair color that she normally gave me. She colored my hair and when she was drying it, there was absolutely no ombre effect. She told me I had two choices: to have her fix it or go home and let the color wash out. I told her that I really wanted her to fix it because it really didn't look like an ombre at all. After Karissa attempted to fix the color of my hair and gave me a "dusting" hair cut, I was really surprised that I was charged the full $145 for hair color/ombre. When I went to the front desk, there was no gift card waiting for me and when I spoke to the new spa manager Jen, she was really rude and essentially insinuated that I was trying to get free services. She stated "I looked at your record and you appear to be a good customer, so I will assume that this situation actually happened and that that maybe there should be a gift card." Who says that to any customer? And then she continued to tell me that this this not how they handle these types of issues and that if it ever happens again, I have to come back to the same stylist and let them fixed it. I told her that if that same issue ever happened again, I most certainly would not be back. These several interactions really put a sour taste in my mouth. I wanted this to be my go-to hair place, but unfortunately, with time, the service and turn over has really caused the quality of this salon to fall, but of course, the prices only seem to go up. If you want to compete with other Cincinnati salons, you need to have far better service and managers that know how to actually provide excellent customer service. I will not be returning again.