Charles Scott Salons & Spas

Took a 1/2 day vacation to have a facial and haricut since as a mom I never get to do anything for myself. I was so excited all week for this morning, then they call 20 minutes before my appointment and cancel it! They didn't have anyone to do the facial!! So unprofessional. Very disappointed!!! Choose a better salon that values customers.

It had been a few years since I had been to Charles Scott in Westlake, but one thing is for sure, it has gone way downhill and the service was not what it used to be. I purchased a Spa Sampler pack with a Shellac French manicure upgrade. Becky did a wonderful job with the 1/2 hour massage, but unfortunately, that is the only positive thing I can say of the experience. As far as the facial, there were several things I was not happy with... The product line used for the facial made your face feel tacky and left a film -- I'm used to products that go on silky and make you feel clean. Brenda was a bit rough applying and wiping off the product - especially around the eye area - and got a lot of it on my hair, which made it so greasy-looking I had to wash my hair again when I got home. Brenda also did not seem to be very educated on the product --- For one example, she thinks SPF 30 means the product only protects you from the sun for 30 minutes. Then as far as the pedicure and french shellac manicure from Jen... After more than an hour allowing the polish on my toes to dry, they still smudged before the end of the day (she must not have used a fast-dry finishing product) and the white tips from the french manicure were not evenly applied --- and they've already started chipping in some areas after only one day -- Shellac is supposed to last 2 weeks. Also, normally, when I get a manicure, the nail stylist will ask several times during the process if I like the shape, polish, etc. as we go along. It seemed Jen was just trying to hurry the process to get on to her next client. Other spas I've visited have given more friendly service, making you feel special and that they appreciate your business. At Charles Scott, it felt more like being on an assembly line... even though the place was oddly quite and not very busy, especially for a Saturday. This used to be my 'go-to' salon for quality service that I would recommend to others. So disappointed to see those days are over and I do not intend to return. The only reason I'm giving 2 stars for the whole experience instead of one is because Becky, who did the massage actually deserves a higher rating.

An incredible spa. Great massages and facials. Wonderful and super friendly, personable staff. You can miss here.😄

Christina is fantastic!! Well worth the cost. She does my hair perfectly everytime!!

Very pleasant staff. Christina was very good and friendly.