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Ulta Beauty

Ulta Beauty

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3.7 Google Review
3720 Easton Market, Columbus, Ohio, 43219, United States
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Refresh Reviews 3.7


Mar 6, 2018
I came to Ulta hoping for some help and guidance. I needed to whole shebang, but I'm newish to make up and needed help not only finding things but choosing the right items! I was greeted when I walked in by someone as they sort of rushed by, and I didn't get a chance to even make eye contact with her. I started to look around, hoping someone would approach me, as I was utterly confused. I am shy and didn't want to interrupt the conversations groups of employees were having. I thought that certainly someone would approach me, but after spending 15 minutes in the store, not a single employee asked me if I needed help or if I was finding everything okay. So I left. I was prepared to spend hundreds of dollars, and no one at Ulta could be bothered. So I went to Sephora and that's exactly what I did. Sorry, big thumbs down from me.

Aug 25, 2017
I only go there for the eyebrow bar because they do an amazing job. Other than that the staff isn't very helpful with makeup and will often match you with a shade that isn't correct. I would suggest going to a MAC store, there's one inside Polaris Mall, or a Sephora to get good makeup advice and help.

Jan 31, 2018
Don't ever try to call this store, other than for the salon. They may as well not have a phone number at all for the store, because they do not answer the phone no matter what day or time it is. Then it automatically hangs up on you.

May 6, 2018
I am very upset with this Ulta. I come here almost every other week looking for new colors from “Red carpet gel manicure” and the shelves are always 90% empty! Do you never restock polish? I’ll no longer be visiting the Easton location.

Aug 14, 2017
Grossly understaffed or poorly trained. I patron this store because I can get everything in one stop (IF THEY HAVE RESTOCKED); however, when I get in line to check out, they have one person working the register with multiple customers in line. To make matters worse, that one cashier is trained to sign them up for rewards and I don't know what else - so it takes 3 times as long. The cashier never calls for additional assistance at the register so I assume it's not stupidity, it's a staffing shortage. I hate shopping there. I'm sampling other products that I can get at competitive shops so I NEVER have to set foot in an Ulta again. Hallelujah!

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Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
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