Phagan's School of Hair Design

I am basing my stars on my experiences there for my facials only... For twenty dollars I get a wonderful experience and do not feel any different from more expensive salons. Calm and relaxing atmosphere in the rooms. They are always very professional and I am treated with respect for my privacy as well. I usually have had different women do them and they all have done a great job and i feel relaxed and listened to as far as my needs for how its done. I recommend them highly for facials!!

I understand that it is a school and the students are still learning. But when they really mess up and a persons hair they should fix it at no charge. I am frustrated because I postponed my appointment due to a family emergency and since I failed to get the persons name that I spoke to they refused to fix my hair at no Charge. So they keep bad records and I'm held responsible. Well no thank you, if I have to pay to have my hair fixed then I will go to a professional.

I had a dance at my boyfriends college tonight. I asked for a faux bob, and the student helping me was clearly very anxious (she kept saying she was, as well as her body language) so I tried to calm her down and I told her how another student had previously done a faux bob on my hair. She was still too freaked out to do my hair. She went and got an instructor and I showed the instructor what I wanted. The instructor gave her instructions and then left. While the girl was curling my hair, she burned my head and then started crying, and I had to calm her down during my appointment. Everyone has bad days, and I tend to be as empathetic as possible with employees, but her lack of confidence in herself was really starting to make me worry about my hair. Long story short, it looked horrible and I had to take it out when I got home and redo it myself, and I ended up being late to the dance. The instructors did not help her much and pretty much gave up after she had already done a horrible job and tried to sound like they liked it. The instructors should have been more willing to fix it. I felt like they wanted to rush me out of there, even if I had not gotten what I wanted.

WARNING! DO NOT GO TO THIS PLACE UNLESS YOU WANT TO BE DISRESPECTED AND HUMILIATED!! EXTREMELY rude instroctor name JANET and the manager name SUE so unprofessional and i don't even know how they still operate as a school. Today I had a 1pm appt to get 2 toned highlights and took a pics with me. I checked in at 12:45 and Grace the person that was supposed to do my hair happens to come to the front so the front desk told her "your 1pm appt is here then she told her she can't do it right now she had to go to lunch then walks to the back and one of the staff comes to me and says "your appt is not until 1:30 so you have to wait" because she didn't know that i know Grace gone to lunch while appt booked so i told her my appt is actually 1pm then says the student is out at lunch you have to wait or come another time says it unapologetically. At 1:30 grace the student takes me to the back and met the instructor from hell and told them what exactly i want done to my hair and showed her the pic then says price will change to $50 i was okay with that and waited on the chair for 45min grace was gone so i asked Janet how long would it be before starting my hair i waited since 12:45 instead of explaining to me what's going on or apologizing she said " so you already having bad start and bad experience" in the smart mouth way and walks away and i was confused as to why she was behaving that way then all of a sudden everyone keep coming around where i was sitting laughing or they gother stating at me, talking about me as if I'm causing trouble I felt very uncomfortable. The student told her she was unsure about doing the highlights because she only done it once then Janet tells her you can do it i will walk you through it and the grace starts my hair and we had convo told me a bit about her life and i felt for the young girl and she told me she was part time in school without much experience. Grace had to take many bathroom trip and Janet never came by to check and grace told me she will be back and disappeared for a bit and some part of the front wasn't done and the bleach on the back of my hair was left for 2hrs my scalp start to burn so i saw Janet standing not far i asked her if she can come then she yells and says "what do you want" i told her my scalp is burning in the back of my head the bleach was left there for over 2hrs since it took her long then Grace walks back to the chair and opens the hair and i can see her face reaction something gone wrong so i look at my hair its fried, damaged and it turned bleach blond instead of honey blond and copper then Janet says to me " what do you expect its school and you signed up for it" then she says " you been given me attitude so you can walk out if you want" i was shocked and told her i can't walk out like this grace just said she will use toner then another instructor walked towards us and janet tells the instructor that i wanna walkout with my hair like that such a liar then right infront of the other instroctor she starts yelling at me telling me that she don't care and she was pissed because i was not responding to her behavior as she expected me to yell and scream and other instroctor gave her a look to shut up and i asked Janet why is she mistreating me? And says nothing but walks away and gossip with others infront of me so i asked to speak to the manager so the inspector that witnessed Janets behavior comes back and says " SUE THE MANAGER will be with you". then grace decided that she was done with my hair which wasn't done so she walks away to chat with other students and caught her making faces and gasping and laughing so i asked why she did that then grace start yelling too and she tells Janet and Janet told the manager Sue and Sue comes literary pulls me off the chair tells me to go to get my hair wash and leave but never came to speak to me when i asked for manager. Grace barely washed my hair, i get home the bleach still in my hair so had to wash it and my hair is damaged half not done looks horrible. Never felt so humiliated!

Good job on my hair. Lizy does a good job. It's a school so your quality may vary.