Beans Beauty Supply

The foundations I purchased have a very strong plastic smell that you can sense it once you opened the box. I went back to seek help, the lady there said "if it doesn't have sunscreen in it, there's no problem". I asked her if she wanted to check the expiry, she said "no, I've already told you no problem" and started talking to the lady lining up behind me.... Terrible customer service.

Lovely people! The personnel was very pleasant and helpful. They made me feel welcomed. The stylist was very professional and excellent stylist. He mentioned he trained at a Vidal Sassoon school.. Great location!

They are so helpful here and even answered my hair questions over the phone. They have quality products for a reasonable price. I did a real number on my hair and they really saved my hair!

I have been to Beans for hair supplies and it was great! Great staff; helpful with whatever hair supplies and products I need, no complaints. Today, I went to the salon after a friend recommended the salon service to me for a blow dry. I have previously been a long time customer of the, now closed, Bubbles Salon which was nearby. But, I left the area and came back looking for a salon with similar customer service quality and Center City convenience. When I booked my appointment, I called and let the receptionist know that my hair was very thick, coarse and curly (typically, I know that is something the stylists like to know to assist with scheduling there day). Well, when I arrived, Daniel (my stylist) looked at me and told me "I've never done African-American hair before, so we will see how this goes." Now, don't get me wrong: he was polite and relatively friendly... it was just... awkward. Even while washing it, he continued to discuss how he's never really done African-American hair and just seemed very hesitant to do anything. Following the wash, he asked me "what do you usually do now?"; I assume he was asking what I do prior to a blow dry, but I felt awkward again because I don't know what I do, because I let the stylist do it. Now, the end of the story is that it pretty much got done... but Daniel was very rough (which may be my fault because I felt uncomfortable mentioning my discomfort to him) and he continued to not know what to put in my hair and I had to make suggestions. I never go to a stylist to tell them what to do to make my hair better... I want them to educate ME on what I can do to improve my hair grooming techniques! They are the experts and I value their opinion. At the end, he then mentioned twice "it took 2 hours!"... and maybe he was just trying to express empathy for how long it took, but it felt more like a complaint. And it was relatively straight, but not very... styled. I say all this to say that I was completely shocked by the apprehension and nervousness of the stylist because all of my experiences at Beans have been with employees who knew what to recommend for my "African-American hair". In addition, the friend who recommended the salon HAS African-American hair, as well! So, I feel really bad giving this salon an "okay" rating... but hopefully this will encourage them to educate their staff on a variety of hair textures and products. I really do like the service of Beans SUPPLY, but I will absolutely not return (or refer friends) to the salon.