Normally Hair Cuttery is great. NOT this time. I walked into the salon and four stylists were sitting looking quite unhappy. I thought it was because it was dead and overlooked it. Turns out I checked into the wrong location but my stylist was able to easily fix it and check me in. I asked for a simple all over color and it seemed like it would be fine. Well....I tried to open conversation with the stylist....never happened...normally at a salon they ask about my hair type and if I need a certain shampoo, NOPE. She did ask if I needed a trim and I said only if I need it. She did my color and left...no time, no “I’ll be right back”, just left. 30 minutes later I finish processing and she takes me to shampoo. Doesn’t ask if I want my hair soft or if it gets really dry, just chooses the shampoo. Then she goes to finish my hair and parts it for me, and when I ask if I need a trim she says “you’re fine.” And I think I’m all set.
I go to pay for my services and I had a 50% off coupon because I haven’t gotten my hair colored at a Hair Cuttery before. She processes the coupon but takes on an additional “chemical treatment” for $10. She never told me about this treatment, never asked me if I wanted the treatment, and charged me for it. I didn’t want to cause a seen so I left and now I’ll never be back. Talk about a bait and switch, I’d rather shave my head then return and pay for something I didn’t even ask for.
