Updated review: I went in originally for color & cut. The cut was/is beautiful and the color was actually very pretty, just not what I asked for. I asked for a vibrant red and came out with what I called black-red, super dark with a hint of red in the sunlight. The color itself as I said was really pretty, just not on me. Like, I really couldn't pull it off. I'm super pale and it looked odd. Being the first time I had attempted to get my hair colored, I just figured it would wash out. So I washed it....sometimes 2x/day. And it faded...some. But still dark and still not what I wanted. So I found a guy who said he could fix it and set the appointment, and we talked, and he definitely got me fired up about coming out of a salon unhappy with a different color than I asked for. So I wrote a review, mainly so the salon would know I was unhappy, and I even sent it in. I honestly expected nothing. I was fine going to my guy to get it fixed, I really was. And the I got a shock. I was emailed back and the salon offered to fix it! At first I was like, no, that's cool, but I thought it over and said "what's the worst that could happen?". I'm so glad I gave them another shot. When I got to my second appointment I was sat down and basically given some basic hair education. For real, I know nothing about hair & hair coloring. Apparently, if you're unhappy with your color, the best time to get it fixed is within about a week. Who knew. Anyway, the stylist told me what she was going to do, and it sounded good so we went with it. She definitely seems to know her stuff. Like wow. She knows more about hair and coloring and all that than I could ever. But that's what you want with someone adding chemicals to your hair, right? Honestly, I kinda went in not expecting any miracles. I'd been told it would be hard to get the bright red-orange color from my black-red hair, so I really set my expectations LOW. I was super surprised with how LONG she spent on my hair. They were doing this fix without cost even though it was quite some time later (like 7 weeks) and again, I had low expectations. I was there 3 hours. She really tried to get my hair as perfect as if I was a paying customer, which was awesome. Anyway, the final product is done, and I honestly still can't believe it. It's basically the exact color that I went in there for in the first place. I don't know how she did it (she did explain it to me, but it's kind of a blur now), and that's fine with me, but my hair is a miracle. It was my 6 year anniversary with my husband so I left the salon and went straight to an early dinner with my husband. He was amazed by my hair, said it looked like it did when we got married (which was the goal!!). And every time I went to the bathroom and caught a glimpse of my hair, I just smiled and got happy all over again. Like really happy. I hope the salon doesn't hate me, because they'll probably never get rid of me now. Customer for life. Oh, and check out Holly, she's the stylist who "fixed" my hair. Although please don't take up all her time because I expect to be able to book an appointment with her too. :)