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Ulta Beauty

Ulta Beauty

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3.3 Google Review
2185 Zeier Rd, Madison, Wisconsin, 53704, United States
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Nov 3, 2017
this ulta can be hit or miss. And by hit or miss, I mean usually bad. Until very recently they never seemed to re stock anything, or have an answer when you asked about when they would get more of a sold out product. their selection of nyx and Anastasia eyeshadows are beyond old, with out of date packaging. I have had the person ringing me up complain about their day on more than one occasion, without my asking. I accidentally dropped a $6 highlighter on the floor on one visit, and it broke. I was near the register, and picking up the pieces, and when I brought it up and explained what happened I was met with eye rolls and sighs, even while I apologized. they also can’t seem to get my ulta points account matched with my correct phone number, and are less than helpful when I’ve asked for help to fix that. I’ve been followed around as if I were shoplifitng, and actually left the store and went to the west side to buy the $100 of make up I’d picked out. The west side ulta seems better than this one, and I only come back to this location because it’s a convenient location.

Jun 22, 2017
I drive 35 minutes to come to this Ulta ONLY! The customer service here is AMAZING! From the time you walk in the door to the time you pay at the register its definitely worth the drive!!!

Feb 17, 2018
POOR customer service! I'll purchase on-line before I'd ever go there again. What a big disappointment!

Sep 15, 2017
Terrible customer service. Complaining about customers before they even leave the store.

Feb 19, 2017
Went in looking to find a new salon. I thought I'd try a bang trim 1st just to get the feel of things. A stylist asked me what I wanted, turned to another stylist & asked if she had time. Immediately she said no as she stood talking with a client as her hair was processing. Knowing the quick time it takes just for bangs I thought as I was shopping I'd check back just to see really how busy she was. 25 mins later she was still standing talking personal things. She could have had my bangs taken care of AND if a trim came in she could have done that also. Then as I was trying to find products within the store no one asked me if I needed help. I was disappointed with checkout when she asked me if I found everything ok. My response was "not really". She said nothing and continued to ring me out.

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm Open Today