RUN -- DON'T WALK TO ANOTHER SALON!!!! BEWARE: NO REFUND POLICY! EXTREMELY UNPROFESSIONAL SERVICE and no reasonable discussion to resolving a dispute and she is NOT UP ON THE LATEST COLOR TRENDS AND TECHNIQUES. The manager should have just admitted that she didn't know the technique -- I would have gone elsewhere. No harm, No foul.
I even did the standard --go in and get a consultation before letting the stylist do my hair. I asked for dark roots blonde hair "beachy" look and asked if she could do that...and she said 'yes'. BIG MISTAKE!
I started with golden blonde hair and some root outgrowth. I have had this technique before and it is accomplished by first picking two coordinating colors --one for the root color and one for the blonde color. Some salons actually carry swatches for coordinating the dark root shades and blonde body colors to achieve this technique.
The manager quoted me a price of $113 - $139 for said "beachy" process.
During appoint she said that it would be $163+ and I became totally confused at what process she was doing and how much it would cost.
She started mixing light/med brown color, which I had believed, was the root color and thought she was going do the blonde highlights on the body of my hair.
I am in the chair and in her mother walks in on a cell phone and talking with the salon manager who was doing my hair. They talked about some crisis or problem with an elderly relative that was in a nursing home. She also had her daughter there playing and attempted to attend to her all while trying to talk to me about my color choices and process. To say SHE WAS DISTRACTED IS AN UNDERSTATEMENT. She also booked so tight that while I was sitting with my color on I waited for over an hour while she took another client for a cut and color. I don't mind a short wait but that was too long to sit with color on my hair. I didn't complain.
It is no wonder that I went in to get dark roots and blonder hair and came out with NO BLONDE at all. I got a mousey brown flat hair color that NO ONE WOULD PAY $140 in any scenario. Even while she was mixing the color I stated -"well the one thing I DON'T want is to leave with mousey brown flat lifeless hair." Any self-respecting stylist would have STOPPED right there and clarified the color! But she didn't want to waste $20 of color she had rather ruin my hair and cross her fingers that I would just go with it.
She THINKS she is listening to her clients but she is so distracted with personal family issues at the salon while answering her personal cell, the salon phone or dealing with walk-ins --she isn't listening to YOU the client.
I didn't want to embarrass her by complaining about her technique in front of the waiting clients --so I paid and left. I called back immediately and left her a voice message telling her that my hair was brown and had no blonde and it wasn't at all what we discussed or even close. She told me to come back and get highlights to fix it and wanted to charge me another $89+ to actually get something closer to what I wanted in the first place --- but still not what I originally requested.
I waited for over an hour just to talk to her to try and get a resolution. I went into another salon about fixing my hair and they recommended that rather than pay another $150 on top of the $140 I already paid. I should try and work it out with her and see if she would fix it. They also said that it is customary that if a stylist screws up --the fix should be "no charge".
She asked to come back at the end of the day to resolve it--so I did. Then I asked for her undivided attention and she DID NOT LIKE THAT! She accused me of just wanting something for free (keep in mind I had already PAID $140 and had neither dark roots or blonde hair). Needless to say...she wasn't interested in making things right she just wanted to go home. I was out all my money but worse I have to wait for probably a good year or two to grow out this brown color. My advice: DO THE DRIVE INTO THE CITY IF YOU WANT A TRENDY HAIR COLOR OR TECHNIQUE -IT IS MORE THAN WORTH THE TIME!
