Scottfree Salon

Terrible experience. Just moved from Atlanta and decided to try Scottfree. Cheyenne was my stylist, my first appointment we had a pretty length detailed consultation. I told Cheyenne I was not happy with the current color I had (golden tone) my hair has always been dark brown with ash-blonde tone highlights. I explained to her that I wanted to get back to the ash color. She proceeded to say that she would do highlights and when she got to the top half of my hair she stopped and said she was just going to do low light at the top so it wouldn’t be too light. I thought this was very strange but I didn’t say anything. When I get home and I start playing with my hair it looks like I have 3” of growth and like I need to get my hair done again. Even my husband noticed it. I call the salon and explain the situation and set up another appointment to have this corrected. Cheyenne seemed a bit bothered in the beginning that I came back. She was talking to me as if she did exactly what I told her to do not once apologizing which is fine. Then proceeds to charge me again full price for a partial highlight. I shouldn’t have paid but I did. I sent her a message that evening letting her know you can barely see the highlights and they still look golden not ash! She tells me that I keep contradicting what I want. Talk about great customer service! I called Kyle because at this point I am pissed! How hard is it to get ash highlights vs golden tones. And how many times do I have to say I want ash highlights???? But apparently I am being contradicting in my message. At this point I want a refund for the $85 why do I have to pay twice for a service that should have been executed the first time??? Kyle told me he cannot give me a refund but he can set me up with another stylist and apply the $85 towards that service. Which means I will have to pay the difference. So 3 appointments in a span of 3 weeks and 3 separate payments. Terrible customer service! Very disappointed in how this situation was handled. I have pictures to show the bad job that was performed.

Jennifer just gave me the best haircut I've ever had AND was patient enough to show me how to style it. Seriously got compliments just hours later. Plus she and everyone else at the salon was super friendly & cool. So stoked to have found this salon. Thank you google plus!

I came here for my wedding and COMPLETELY changed my hair style between the hair trial and day of! Jennifer did a stunning job BOTH times! I felt so fancy! At the trial, she explained to me what I could expect out of my hair; what things I could accomplish with my vision. This helped me figure out my look for the day of, and I couldn't have been happier. She even worked in an heirloom into my hair that wasn't meant to be a hairpiece! Love her!

I went in for an updo for a wedding, never having been to this salon before. Jensen was my stylist and she did an amazing job. I had a few photos from Pinterest of what I was generally looking for and she nailed it. She regularly checked in with me to make sure none of the bobby pins were uncomfortable and was a pleasure to chat with during the process. My hair was comfortable all day and not a single hair fell out after over 12 hours, including many hours of dancing. Yet when it came time to take it down, all the bobby pins came out easily and my hair wasn't a nasty mess of hair spray. Very expertly done. I highly recommend both Scottfree Salon and Jensen!

In search for an amazing stylist to cut my hair, I was referred to Parker. He is awesome! He has an eye for perfection and did an excellent cut!