JCP Salon

I went to JC Penny Salon for hair color and a hair cut last Fri. I got my hair done by Mercy who my friend referred me to.  I didn't want the color to be too different as it grew.  I told her that I want it to be brown.  A little lighter than my original color and a little darker than the bottom colored hair. When I saw my hair in the mirror before shampooing I noticed that the top part is getting lighter than bottom. I let her know and she said that it would calm down and be the same color after shampooing. When I got home I could see the top part was lighter. I called the salon the next day, and I expressed my concerns about it.  They asked me to come in yesterday. I went in assuming that she would fix my hair. When I sat on the chair, she looked at my hair, and said it was the same color. It looked different because of the light. She even asked the stylist who was next to her who was doing another client's hair to check my hair color. Of course she would said it was the same color in front of her. And she said that she couldn't fix it. It was going to be $75 an hour if I wanted her to correct my hair when she messed up my hair in the first place. She kept lifting the bottom of my hair to the top to compare the color. She kept saying it was the same color. When I could see the bottom was darker. She also said I should have paid more than 200 at the beginning for a correction if I wanted it to be even. Nobody is going to a hair salon to get their hair color done unevenly. I would do it by myself if I had known that it was gonna be uneven. She never said anything about an extra charge for a correction at the first place Nothing made sense to me. I told her thank you and I got up and walked to the receptionist to see if the manager were available. As we were talking, the stylist came up and made excuses again, and asked the receptionist to take photos of my hair. I was very uncomfortable.  I am very upset that the stylist didn't want to take responsibility. Also, she made up a story that she already explained it at the beginning. In my opinion, stylists always correct or redo their mistakes if the client is not happy with the results. UPDATE: The salon manager Jessica called me today, and all she did was defending her employee. She didnt want to listen to me, and said that Mercy already explained everything that I had to pay extra for a correction. And she said I didn't want to pay for it . To be honest, we didn't have that kind of conversation at all. All I said was I got an estimate from the other salon for hair color by a phone and they said 120. The price wasn't for a correction just the salon was expensive. Now she twisted the story that I didn't wanna pay that much money for a correction. I feel like because I don't speak English very well she could make up the story. The manager said she trusted her employee, and she is a professional hairstylist. That saying I'm a lair? Be careful! They are not gonna take a responsibility when they mess up your hair, and the manager is too busy defending her employee and making you feel like you are a liar. Bad customer service!!! bad management!!!

While I had to wait about 20 minutes past my appointment, the staff was attentive & kept checking to see if I wanted coffee or water. Megan D. Who did my perm asked a lot of questions to determine what type of perm to give me. The whole process was pleasant & I love my perm!

I really always have a good exp w my hairdresser @ JCP!

I've been going to my stylist, Mercy, for years, followed her here. She has always delivered flattering cuts and color. The reason I only rated 4 stars is because I, too, have had scheduling issues due to the salon, itself. Rating a salon , in general, due to ONE bad cut seems irresponsible. Who HASN'T had a bad cut? Hair grows back for Pete's sake.

Horrible! Bethanny cut the back at least 3 inches shorter than the picture I showed her. My hair looks like the Long Island medium lady. I want to throw up I'm so mad!