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ACENT Alaska Center for Ear Nose and Throat

ACENT Alaska Center for Ear Nose and Throat

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3.4 Google Review
3841 Piper St #230, Anchorage, Alaska, 99508, United States
(907) 279-8800 www.acentalaska.com
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Google Reviews

Refresh Reviews 3.4


Jan 28, 2019
When I walk into a fancy facility I'm always concerned because that usually means really high fees. And their facility is really nice. Even though I was worried I might have to pay a few extra dollars for a visit, I decided to give them a chance because, hey my nose has never worked! During my appointment I spoke with a nurse practitioner for less than ten minutes to explain my issues and she wrote some notes. Then they gave me the full court press to schedule a surgery as soon as possible, which I resisted until I could figure out the total cost. So... fast forward and I recieve a bill for my in and out visit. Total charge? $400.00....that's like $40.00 a minute for notes and a "diagnosis." Furthermore, they stated I'd have to return for another appointment to speak to one of their doctors to review the diagnosis. How much would that have cost? Anchorage has the highest priced medical system in the nation and this place feels like the tip of the spear. I can't imagine what they'd charge for a surgery! I'm paying the bill because apparently I needed another life lesson, but don't make my mistake...be sure to ask specific questions about their fees.

Jun 10, 2019
I called my insurance provider to see if I needed a referral to see an ENT doctor. I was told that my policy coverage didn't require a referral to see a specialist. I called Acent and tried to schedual an appointment but was told I would need a referral. I explained to them that my policy clearly states that I do not need a referral to see a specialist, and they rudely replied that it has nothing to do with insurance policy, and that it is their personal policy. So basically you make your own rules, cool story. I've been dealing with sever sinus infections, and not being able to breath out of my left nostril for over 7 months now. I was unable to see a specialist due to it being so expensive and not having very good insurance. I finally had my wife put me on her insurance (which is a lot better than mine) so I could get this taken care of. I called and scheduled an appointment with Alyeska ENT without a referral and they were very nice and understanding of my issues.

Nov 14, 2018
So i was hesitant after reading some lesser reviews, but they came highly recommended by a friend, decided to try them out and they where amazing. from front desk staff to the lady working with my son. it was an extremely positive, fun and relaxing visit. my son who is very shy of people was very comfortable there and was even asking to go back to play the hearing "games" with the nice lady again. i had a great experience and will choose them again for sure.

Oct 31, 2018
I had a great experience with Dr. Lorenz. Very positive guy. Never once fail to provide excellent customer service and giving detail information on surgery and follow up. I would 100% recommend everyone to have their operation handled by Mark Lorenz. Thank you for everything you've done to ensure I can hear again. Looking forward to our next meeting.

May 10, 2019
Pricey but they did a job well done.

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Opening Hours

Mon:8 am - 5 pm
Tue:8 am - 5 pm
Wed:8 am - 5 pm
Thu:8 am - 5 pm
Fri:8 am - 4 pm Today