Mark E. Freeman, MD

The staff was great. Dr. Freeman was nice and super professional. However I went in on a Tuesday and paid for my surgery in full. Called back on the following Tuesday to cancel my surgery as my husband was worried about how close it was to Christmas and traveling while trying to recover. Kim wasn't in so I had to call back again on Wednesday. Kim informed me that I wouldn't be given a full refund because they have a $1000.00 non-refundable policy to save the date for surgery. Mind you I made this appointment 5 business days prior to calling in to cancel and gave them 21 business days to have the spot filled. I also paid a $100.00 consult fee that they kept. Which is 100% understandable given their time with me. When I called around to see if this is how other surgeons offices operate they said they do it as well, HOWEVER they wouldn't keep it with that much notice. Because they knew the spot would be filled. Its cancellations the day or week of surgery that won't be refunded all of their money. I'm super disappointed with Freeman Plastic Surgery in this aspect.

If you are someone seeking to have your first procedure done, I imagine your fears are: what if something goes wrong? What if I look terrible afterwards. Unfortunately, this is exactly what happened to me at Freeman Plastic Surgery. I saw Dr Freeman for a simple breast augmentation, not seeking anything crazy but just to restore myself to my pre child bearing shape, to which he boasted to me several times that he performs “hundreds every year!” Ok then I’m not sure how I ended up with so many problems that could have been prevented (as told to me by another surgeon who saw me when I completely lost faith in Dr Freeman) My surgery did not go well and I truly feel that it was not because I was a particularly difficult case but that he just didn’t take the time to preform the surgery correctly. My first surgery lasted barely 45 minutes (I was told it would be an hour to an hour and a half, it’s not like I was getting the oil changed on my car, I was good with him taking his time!)... I started to really worry 3 weeks post surgery when things were looking absolutely terrible.... he ended up attempting a revision 2 and a half months after my first surgery which did improve things, but I still had problems and ultimately had to seek help elsewhere. I suffered so much, and feel it was needlessly if he had just cared a little more about me as a patient. Ultimately he refunded my money which is more than a lot of surgeons would do. But I had to go through multiple surgeries and am still needing more to try to correct the problems that HE caused. It CRUSHED my self esteem. I seriously became so depressed and had anxiety attacks neither of which I had ever dealt with in my life. Also I feel that he and his staff lack empathy. At one point he thought I might have an infection, when I was concerned and saddened he responded “I’m really surprised your reacting like that... some people have infections that put them in the hospital”... umm, I’m sorry that I have looked absolutely horrible for months and have been extremely worried and literally shed one tear in your presence! And after my revision when I pointed out another really serious concern he looked me in the eye and simply said “I think you should get them out, you just haven’t seemed as happy as most patients.” This was two weeks post my second surgery in two and a half months! What on earth was I supppsed to be happy about at that point?! That aside, you couldn’t have encouraged me a tiny bit?! Told me to hang in there, I’ve been through a lot, let’s give it time and if there was more to be done then we could look into that later on?! He didn’t even bother to see me or talk to me after either of my surgeries even though he told me he would talk to me after the revision and tell me how invasive he had to go and what the problem had been. Nope nothing, I ended up messaging his assistant that night and was like so, Am I supposed to come in again or what??? His staff always seemed super annoyed with me when I had difficulty getting in on his preferred days.. sorry but I am a working mother with four young kids and had to have a ton of extra follow ups due to the complications and was coming from out of town, I really think they could have been a little more understanding! What did happen was I was treated like an impossible to please problem that everyone wanted to just go away... Women, there are other surgeons out there that charge less and care a whole lot more. Also I know that a lot of people have had a good experience with Dr Freeman, but it sucks being the one who wasn’t worthy of his time and best efforts 😔 This is pretty long but it’s the truth and there is a whole lot of shady things that occurred that I don’t even have space to go in to...I am grateful he gave me my money back since I’m having to pay another surgeon to correct all my issues, but you know what would have been better? Spending 20 more minutes in my first surgery and making sure everything was done correctly.

I had a hydro facial & the staff was nice, I was expecting a bit more,...they completely missed my neck & chest when I have had this done previously face neck & chest are usually included. Due to this being a plastic surgeon office I guess I was expecting a bit more it was 15- 20 min for 150$ not sure if I would come again....

Kim makes things so comfortable. She is a beautiful person! Carlee was amazing with my facial and has already followed up on my next appointment. LOVED IT!

Kim Bell and the staff were great to work with and made the experience perfect! Kim was so welcoming and caring! She was very helpful-she got me exactly what I needed and felt comfortable throughout! Very impressed!!