Dr. William M. Jacobsen, MD

Hi Dr. J ., Tracy, Ashley, Kimberly and Susan- I came back to your surgical practice as I was very pleased with previous results. I find again a very caring atmosphere and staff and I am excitedly anticipating future results of your excellent technical expertise. Waiting to hear from you regarding the rest of the repair work yet to be done. Happy New Year and Happy Blessings to all of you! Thanks so much, Lisa Bishop

I'm having a hard time with this because, I can't say enough good things about this office! Dr. Jacobsen is an amazing surgeon. He is always available, for any questions or concern. His staff go way beyond any other office I have seen. They are more than helpful with insurance, appointments, or any issue or questions. The office is both beautiful, and comfy. Like I said can't say enough.

I couldn't be happier with my procedure. Dr. J has the most kind and relaxing manner and he is the ultimate professional. I had a fatty tumor on my forehead that he removed, as well as breast reconstruction. The breast reconstruction was overdue as I had breast cancer with multiple lumpectomies, biopsies and radiation. It left the tissue hard and my old implant like a rock. He was able to correct all of the problems and I'm much happier with my appearance. Although you may find it odd at first that you can't get anyone by phone their response time is amazing. I emailed the office on a Sunday afternoon that I had a problem and within ten minutes (no exaggeration) I had a text back that a prescription had been called in to my pharmacy. I've had procedures with other doctors around the Valley and never had an experience more pleasant, nor one which I was happier with the results.

Took my daughter (21 yrs) here for a consult to have a reduction. He didn't do any medical history or background in the appointment. He didn't ask any relevant questions, nor did he "investigate" the situation with her to see if it was anything he might even advise against. His main statement was, "if you want it, I'll do it. You just have to pay for it. I don't care really, just tell me what you want, and I'll make sure you get it." I was asked to come along to make sure that all the questions were asked and answered. When I brought up questions that she wanted answers to, he acted as if I was bothering him and had no rights to the conversation, even though my daughter asked me to come. His answers were half answered and acted as if we were bothering him by being there and our concerns were frivolous or invalid. During the consult it came out that we were working towards a medically covered procedure. At which point, Dr J became somewhat dismissive. Weeks later she receive a call that the insurance denied the first submission. This is not an uncommon practice. After which, we called the insurance to discuss why this happened and they said that they didn't have any real valid reason and that they were sure with a peer-to-peer with the doctor, it would most likely be accepted. My daughter then spent the next week (or so) trying to get in touch with someone from his office, to no avail. I then reached out and left a message stating that we requested a conversation with someone to discuss what we learned. Later that day Dr J called back and spent the better part of a 15 minute conversation speaking over us and dismissing every part of our concerns. He was belittling and curt. He kept speaking as if we did not do our homework and acting as if we had no clue to what we were saying. Finally given the opportunity to speak, we told him that we have all the required paperwork and that all we need is help with a peer-to-peer. At this point, he became all but aggressive in his demeanor and even more abrasive. To which, I deliberately asked, "are you saying that you won't assist us with this?" He never clearly answered and fumbled with more dismissive and rude behavior. It was then, that we just stated that we were going to go somewhere else. Without so much as a "bye" he disconnected the call. I suppose if you can shell out the thousands of dollars that he charges, he is fine. But when a medically necessary procedure is requested and he has to be bothered with helping, he may not be your guy. We have now found someone who provided a polar opposite experience. If you are looking for someone who cares and advocates for his patients, I'm not sure this is your guy.

Dr. Jacobsen is the best in the area! I walked in very self conscious and left feeling like a new person. After dealing with a re-occurring cyst for over 15 years, and improper procedures, it has finally been resolved! Great doctor, staff, and location! Thanks Dr.J!