Grotting & Cohn Plastic Surgery

I was recommended to Dr Grotting by another Dr who I think very highly of. During my initial visit with Dr Grotting I had a feeling that we weren't on the same page but since he was recommended I went forward with the procedure. That was a big mistake. I explained to the doctor that I wanted a substantial reduction with small c size implants. Even though I said I wanted to be a small c yet I still fill up a D cup . :( I went back a couple of times with concerns about the size because they seemed to big. I also told him that one bag seems to be twisted as there are ripples in the front that you normally see on the side of implants and it was painful but was told to go to a specialty shop that custom fit bras located at the at The Summit. Really? I have to wear a bra that has to be custom made? Very, very disappointed, gave up and never went back.

Everything was amazing from start to finish. The consult was informative beyond what I had experienced at previous consults. The staff was kind, helpful and genuinely enjoyed what they do and their patients. I truly felt like an individual through the entire process. I'm just 2 days post op but am very pleased with my results and the recovery up until this point. I would highly recommend Dr. Al Cohn to anyone considering plastic surgery.

This is going to be a long one, sorry guys. Lots of pros and cons with this place but my experience was mostly cons. Scheduling an appointment is super easy, you can request one online and within 2 days I got a phone call to schedule. A con with that is the soonest appointment was a month away, overall this didn’t really bother me. 48 hours before my appointment (they had a month to send me this) I get an email telling me to fill out paperwork online prior to my appointment. I got this email while I was at work. I then received a phone call a few hours later telling me that if I didn’t call back before they closed that they were going to cancel my appointment (all of this happened while I was at work where I’m not allowed to have my phone on me). As soon as I got off of work I immediately called to say I still wanted the appointment and the lady on the phone didn’t seem too happy to hear that and she told me that I needed to get the paperwork done before my appointment and I told her I would and the reason I hadn’t yet is because I was at work. The overall phone call was not pleasant at all. Once I got off work I only had 10 hours to go home, sleep, and get ready for work once more (we were down a person-this normally didn’t happen). I once again received a phone call (while at work) telling me that if I didn’t have the paperwork filled out online 24 hours prior to my appointment that it would be cancelled- not what I was told yesterday. So during my lunch break I had to use my phone to fill out as much as I could. Fast forward to the next day when I had my appointment. Once I was here in the building everyone was extremely nice and genuine. I felt comfortable and it was a great experience. They were honest with me and I really appreciated at. At the end of my appointment I met with a lady named Amy who told me that she would call my by the end of the day to let me know if my intended operation would be covered by insurance or not. I never got a call from her. A week later (literally 7 days from my appointment) I called them asking for amy and was told she was on another phone call so they sent me to voicemail. I told her my name, asked her to call me back for an update, and gave her a number to reach me at. Never received a call from her. Two weeks later I get a letter in the mail from my insurance company saying they needed more information but that nothing was required of me and that the doctors office had to provide more information. So the next day I call again to talk to amy, once again on another phone call. So I leave another voicemail, leaving my full name, telling her about the letter I received and asking for an update, then ended it with my number. To this day- 2 months later- I still have never gotten a call back from amy. Absolutely ridiculous. I do not recommend this place to anyone overall. The only reason I gave it two stars is because the actual doctor- cohn, and his nurse were extremely honest and nice to me. That’s it. Hopefully they can teach the rest of their staff how to be professional and how to treat patients.

Dr. Cohn and his staff are amazing. I'm a breast cancer fighter/survivor, and Dr.Cohn helped me through a very difficult time in my life. His work is incredible and his staff is caring and genuine. I highly recommend his practice to anyone in need of a plastic surgeon. You will not find a more capable and compassionate Doctor and staff.

Love Dr. Cohn and his staff!!!! They were in tune to me and really listened to what I wanted. They made me feel as if I were their only patient. They never rushed me through my visits and they never made me wait!!! They are excellent!! I would definitely recommend them to all my friends and family!!