Marie E. Pletsch, M.D.

I called and spoke with Jessica and made an appointment for the Monterey location on June 7, 2016 at 1:30 p.m. come to find out they scheduled me at the Scotts Valley location. Dr. Pletsch shares an office with another doctor. The other doctor's staff knew that I was upset after delivering the message that Dr. Pletsch and staff left for the day. They gave me her card to call the Scotts Valley office. I called and spoke to Andrea and was given so many excuses saying "mistakes and errors happen & there's nothing they can do about that" I conveyed to her that I should be compensated for my time and gas to be at this appointment and she again said "mistakes and errors happen & there's nothing they can do about that" I asked her to have Barbara, the office manager, call me. Never got a call back so I called back at 1:42 p.m. and Jessica answered and said Barbara just left. Informed her that I left a message earlier and asked her why didn't she call me back? Jessica's reply was that she'll have her call me back when she returns, as she chuckled. Told her that was no laughing matter and didn't appreciate her laughing at the situation. Still no call so called Barbara back at 4:35 p.m. Finally spoke to Barbara and she just sugar coated everything stating that she apologized for Jessica laughing at me and that it was just a nervous tick she has when she gets nervous just like her own granddaughter. Also this does not give her an excuse to call me a liar by saying that I specifically told her I wanted my appointment in Scotts Valley. I live in Salinas, for pete's sake. Why would I want to have my appointment in Scotts Valley instead of Monterey. Please, give me a break! She still insisted that I told her I wanted my appointment in Scotts Valley. At the end, I NEVER did not get any satisfaction in regard to my being upset about the whole thing. Dr. Pletsch please take a look at your staff. They are very unprofessional and I would not recommend any of my friends to you because of your staff's unprofessionalism.