OC Surgical

Dr. Sheety is the best eye care doctor in Orange County. Extremely thorough and has a very professional staff.

*** Nicole screams, “WHY CAN’T YOU JUST PAY YOUR BILL?!” because I don’t have my statement and you won’t set up a payment plan, how do we correct this, DR SHEETY? *** I'm having a tremendously unpleasant and continued unprofessional experience with Dr Michael Sheety's staff. This began back in March 2016, my insurance policy lead to an exorbitant charge that I couldn't afford in one sitting. I asked for some help they said they could give me a 20% discount on my payment plan. GUESS WHAT, they refuse to send me the payment plan and have reneged on the discount offer. I like having a monthly paper statement particularly when professional transactions are going sour. It gives me comfort knowing that I have a hard copy record so nothing can be "accidentally" added, omitted, altered, etc. I have to make this uncomfortable call month after month to people who all know me (very small office) so they ALL treat me poorly. I just want my paper statements and a payment plan like we originally discussed. It's certainly my right, after-all it's MY money and credit on the line! Now it seems that multiple calls are needed each month, I just got off the phone requesting the info again and absorbing belittling comments yet again. When I asked why I need to call each month for my statement and payment plan that I haven't received yet Nicole yelled "WHY CAN'T YOU JUST PAY YOUR BILL?!?!" I'm trying, in fact trying harder than I should have to. This is so frustrating, I'm really hoping I can talk to the Dr Sheety so we can have an intelligent conversation and get a plan of action set up but UGH, what can I do? His Front Office and Billing staff are SO unprofessional, hoping and praying to send my balance to collections. It's the ONLY way I can feel since they continue to be rude, don't send out statements nor return calls and haven’t help me set up a reasonable payment plan. When I ask if I can talk to Dr Sheety, of course, I'm not allowed. Is that because he'll catch wind of how his staff treats his patients? Absolutely YES, the unfortunate part is Dr Sheety is a really nice guy however his staff is running his business away!