Dr. Smiley - Beverly Hills

WORST EXPERIENCE and they refused to refund me the $200 visit! Upon arrival I was greeted by your staff and they were friendly and accommodating, which I appreciated.  This was my first visit to your office and regrettably it was not the experience I had hoped for. My appointment was at 10 am and 45 minutes had gone by and had not even been seen by the staff member.  Once I was seen by your staff member she went over a few things and asked questions with regards to what my goals are.  After that she had made me aware that you had not arrived for my appointment, which by this time made you well over an hour late.  This was my first time receiving a consultation with regard to plastic surgery, and with not having any previous knowledge, I would have hoped this would have been an educational experience. I was disappointed with the fact that you spent no more than 5 minutes with me and spoke in medical terms which I did not understand.   In my opinion each potential patient should be provided with detailed information with regard to a life altering decision. It is discouraging to move forward with a surgical procedure with so little information and had having to pay $200 for a consultation with minimal interaction between the Physician and patient.  Shortly after you and I met the assistant directed me back to her office at which point she had asked which procedures you recommended.  I found it very difficult to explain and she referred to my chart. After reviewing the chart she provided me with a quote that had little to no financial detail with the exception of the total cost. There were several fees that were noted on the quote, however they were not itemized but just "included" in the total cost. I was extremely uncomfortable with not being provided a breakdown of the total cost and expressed my concerns to the assistant.  Rather than properly inform me she chose to pressure me into scheduling an appointment. She did provide information with regard to other financial options but yet again continued to not provide the breakdown of the total cost. As a result I became very overwhelmed and uncomfortable with the entire process.

The service is great and if your coming to look for parking at California Surgical Institute they are going to valid your parking ticket for you, also they will give you papers on what you have to do after surgery, or also they will give supplies for what you have to do after the surgery and if you have any you should consider calling California Surgical Institute and the doctor is Dr.Smiley, you could see Dr.Smiley's surgeries in Snapchat at Dr-smiley.

The worst for tummy tuck . Got a tummy tuck and I hate my belly button !!!!!!

Horrible surgeon! Horrible staff! Stay away!!

I am extremely happy with their professionalism, and I also love my results and definitely will keep referring everyone here.