Front Range Otolaryngology & Facial Plastic Surgery, P.C.

Beware of the billing department. Never received 1 statement in the mail of what I owed. Never received even 1 courtesy call to inform me of past due statements but 8 months later sent to collections with no option to rectify the situation except to go through collections. I've never dealt with a doctors office who doesn't at least try sending a statement certified mail or picks up the phone. I would have cleared up my amount owed immediately. I had no idea. Be careful and make sure you handle your own statements so you do not end up in collections almost a year later as I did.

I am very unimpressed with the level of service of this office. I went there two times, the second because the Dr. Cavanaugh wanted to follow up with me on the first appointment I had primarily to address major ear pain and inability to hear, in addition to me wanting to address a chronic coughing issue I had. First off, plan on waiting 30 minutes after your scheduled appointment to see the doctor. They are not prompt by any means, and don't seem care about the time of the patient. Furthermore, once Cavanaugh saw me we were only scheduled for 10 minutes. This astounds me because in the majority of offices I visit I get scheduled for at least a half hour. The time isn't such a bother since we were able to address one issue I came in for, not the second issue but I would settle for a second visit for that problem, but because of the amount he charges for that 10 minutes of time, which I'll get to shortly. The general manager there is an extremely curt and unhelpful person. When I called shortly before my appointment to determine whether I should come in for my second appointment, which I had scheduled earlier and had not received a reminder call or voicemail for (they told me they'd call to confirm the day before), I wanted to know whether we should delay the appointment since the things Cavanaugh wanted me to work on hadn't quite taken effect with my ear issues. The first conclusion she jumps to is that I'm trying to cancel and that there is a cancellation fee for that. I asked her if she could confer with the doctor to see if it would be beneficial for me to come in today or delay a few days and she quite rudely stated that he's busy and that I should come to my scheduled appointment, basically telling me any change in my ear pain or any effect or lack of effect of any recommendations from the doctor doesn't matter to this appointment. The thing I have the greatest problem with is their billing standards. They have a base fee of $150 for their 10-minute appointments, which, while not too unreasonable for an office visit, is quite high for such a short period of time. The thing that bugs me is that they double billed me for the time. During the visit, Cavanaugh performed a procedure on my ears to clear the canals. During the same time that was originally scheduled for the base office visit fee of $150, he completed the procedure. Except, instead of qualifying it as part of the visit, they decide to bill me another $190 for the time that was already covered by the $150. Seems a bit extreme for me. I still have ear pain and, although I certainly don’t blame Cavanaugh for it since diagnosis can be difficult, I’m unimpressed that I would have to visit yet again for another visit and experience all the same sub par customer service and pay another $300-$400 for 10 minutes of time to try to solve an issue I had come for two times before. All in all, what came out of my pocket was $390 for under 30 minutes of actual time with Dr. Cavanaugh. Insurance covered some of it, but I’d still be writing this review if they had paid all of it. Double billing for time seems a ludicrous business practice to me, and if someone wants to pay cash here know that they will likely be billing you $1200 an hour. If your insurance isn’t so great, you’ll be hit with maybe $800 an hour. This place is probably really great for clients that have terrific insurance that can cover the full amount, but still, should they be getting paid, by you or by insurance, $1200/hr for poor customer service, 10 minute appointments that don’t address the problem the first or the second time, and a 30 minute wait doing nothing with the opportunity to be productive elsewhere in life? I’d say no, but you can make that decision yourself. Dr. Cavanaugh himself is a pretty knowledgeable and nice guy, however, the support staff, billing policies, and general experience of going to this office are abysmal. I couldn't imagine anyone billing their clients $1200 an hour unless they were one of the best attorneys in the world or a surgeon. Cavanaugh is neither of these.

Dr. Cavanaugh was extremely patient, caring and knowledgeable. He was able to help me with a myriad of symptoms (dizziness, head pressure, etc...). He really cared about helping me and had the knowledge and expertise to diagnose and treat me. Thank you! I highly recommend!

I've had a chronic condition with my nose that if felt like it was always stuffed up & made it difficult to breathe. Dr Cavanaugh performed my surgery to clear up nasal cavity & also cauterized my throat to help my snoring condition. Doc has not let up on helping me find my optimum comfort range and continues to tweak my treatment plan to help me gain my best health! I'd highly recommend Dr Cavanaugh and his staff to anyone needing a skilled OTO / ENT Doc!

Dr. Cavanaugh is an excellent doctor that I highly recommend, I was told by another ENT that I needed surgery to fix my sinus issues. Dr. Cavanaugh came up with an alternative solution to surgery, I can breathe again, I can sleep at night and I have never felt better. This is an amazing doctor with a great staff.