The Plastic Surgery Group

Let's just say this group is a joke! It's only a matter of time till they are sued! I wouldn't recommend anyone to go here they are thieves! So I'll start from the beginning, the wife wanted to get some plastic surgery done. We went to the consultation and we decided to move forward with the want of plastic surgery and made an appointment and put $300 down to hold the appointment. Well us being parents, 'life' happened and the money we had saved up for the surgery had to be used for another reason and been saving up since then to afford the operation. Two years goes by and the wife decides that she doesn't want plastic surgery anymore and calls The Plastic Surgery Group to retrieve her $300. They tell her that they no longer have that money because it was "FORFEITED".... the woman who answered the phone got extremely rude and unprofessional when my wife got upset about how and why the $300 being so called forfeited. Now let me say that at the original consultation the doctor that represents this company stated "as long as you pay your $300 to hold your spot you can come back whenever you want and schedule your operation even if it's years down the road". At this point my wife was really upset and didn't understand why it was forfeited when they said otherwise. So I call them and spoke with the same woman and tried to understand how and why it was forfeited. The woman stated " it's been years since the consultation and if you never call back to reschedule it gets forfeited". No where on their website or pamphlet does it state anything like that! I asked , why wasn't my wife notified of a forfeiture?' Which should be done anytime there is a legal forfeiture especially when it deals with property (aka our money). I told them I will be contacting the police department and filing a Theft charge and also contacting my attorney. All of a sudden the woman I was speaking with, her attitude changed completely and wanted to help me get back our $300. They said it would be mailed out to our address and I even confirmed our current residence with them. So what did they do on purpose, they mailed the check to an address that was 2 years old and vacant. So it was sent back to them and was considered undeliverable! Luckily my wife and I were on top of it and called them about a week after them saying it would be mailed out. So my wife had to go all the way to their office in Kentucky to FINALLY get our $300 check back! They obviously knew what they were doing is stealing people's money by saying it's so called forfeited if they don't reschedule their appointment and hope they just forget about the money you put down!

I had an excellent experience with Dr.Leadbetter! Procedure could not have gone better.