Riverchase Dermatology and Cosmetic Surgery

The staff out front scheduling appointments should not cash their paychecks. Two and half hour wait. Hope your insurance carrier has a second choice. Plan A is the pits!

I am disgusted with the staff at this location. I had two Squamous Cell Carcinomas, one on my shin and one on the side of my leg. On December 5 the one on my shin was removed and I understood that due to its location it would take a while longer to heal. The second one was to be removed two weeks later. When that day arrived I was not happy with the rate of healing and a PA agreed with me. She examined it and told me to be patient. Three and a half months later it is still not really healed. At the three month mark I called the office. All calls go to a call center...yes they really are that big... a week and a half later still no call back. Also at the three month mark I discontinued the Gentamicin Sulfate salve that I had been prescribed and switched to Neosporin cream. Started to heal immediately. I called and left a message that left no doubt that I was disappointed with the lack of callback a week and a half earlier. I did at that point get a live call. She claimed no record of my second visit. Stated that I probably had a bad reaction to the Gentamicin and was generally dismissive of my concerns. I stated my reservations about scheduling the second one to be removed. This lesion looked AWFUL at my two week visit... should not that have prompted the review of what I was diligently applying? And about that missing from my records second visit... they certainly charged my insurance company for it! Except that they listed "wound care" on the same date that the original procedure was done. By now, in my exasperating phone conversation, I am incredulous at the lack of concern, the breezy blow off of the mismanagement of my records. I made the statement, "What the hell is going on here?" I was then rudely told that my bad language was not acceptable and would not be tolerated... to which I replied, "You really have heard nothing yet. I will not be returning to this practice" before hanging up.

Quick, efficient, pleasant services