Dr. Mark M. Jones, MD

Got otoplasty(ear surgery) done by Dr Jones, nice guy and his staff is nice,I have to say he has fair surgical skills.Not to happy with my results there is no balance between the 2 ears. When I asked him why is there such a drastic difference between the ears I was told I was looking for perfection. There is no confidence after the surgery just a mediocre job performed. Don’t waste your time and money.!

I actually considered coming here for otoplasty but completely lost confidence when I found out that he fakes some of his reviews. A friend if mines had the surgery first and had a bad experience. When he consulted with the Dr. the Dr. told him to leave a good review and he would take care of him. Well, my friend left a good review (despite having bad experience) and the Dr actually decided NOT to try to correct the issue without charging thousands of dollars more. I understand that sometimes things don’t go as planned.... but at least stand by your word.

I had an otoplasty (ear pinning) done with Dr. Jones and I am very unhappy with the results. Before the surgery I explained over and over again that I was highly susceptible to keloid scarring and he assured me that he is a "plastic surgeon" and knows how to prevent them. Lo and behold....I now have 3 massive keloids on both of my ears that he wants me to pay thousands of extra $$$'s to treat. I came to this doctor to improve my self image and now it is worse than ever. The scars are only continuing to grow and his response is that I couldn't have possibly known that I was susceptible to keloids....The most ridiculous thing ever. I told him 20+ times! BEWARE.

Very knowledgeable, explains things clearly, made me feel comfortable with procedure. Staff is also very helpful and easy to get into contact with. Very happy with his work. Strongly recommend.

I had my breast reduction consultation with Dr. Jones back in September. He was very friendly, knowledgeable and professional but appeared to be a little forgetful. His staff was nice and very politely. About 4 weeks after my visit I called BCBS to check had they received my claim from Dr. Jones office for my breast reduction procedure and they told me that no claim had been submitted to BCBS. So I called Dr. Jones office to see what was the hold up. When I called in a young lady named Mrs. Lesile was told me that the young lady that was suppose to submit my claim had gotten married and was on her honeymoon and that she wouldn't be back to work for awhile. I said so how can I find out if my claim has been submitted to my insurance company? She said let me check then she put me on hold. She came back to the phone and told me that it says in my file that it had been submitted. I just took her word for it and said OK thank you and waited another 2 to 3 weeks. I called back into BCBS and they told me yet again that NO claim had been submitted. Let me add that this was around the end of October and I was highly upset and very disappointed because I had taken this young ladies word as her bond but she straight out lied to me. So I called back into the office and spoke to Mrs. Leslie, I asked her about my claim. She told that she had previously submitted my claim then she said that she would submitted it again on October 19th. This whole practice is founded on lies, lies and more lies. I called BCBS again and they told me that Mrs. Lesile with her lying self didn't submit my claim until November 3rd which was on a Friday and of course BCBS isn't open on the weekends. The young man also informed me that Mrs. Lelise submitted my claim without pictures or any supporting documents. So on November 7th BCBS had to send my paperwork back to Dr. Jones office, requesting that they send my pictures and supporting documents so that BCBS can move forward with my predetermination. I told the BCBS representative that I would NO longer be using Dr. Jones for my procedure then I called Mrs. Leslie at Dr. Jones office and told her do not resubmitted the documents for my procedure to BCBS and that I will NOT be moving forward with my breast reduction. THIS OFFICE IS VERY UNPROFESSIONAL, THEY'RE LIARS AND I WILL NEVER REFER ANYONE HERE! They have literally wasted 3 months of my time. I take it as a sign from God as well. I truly believe that it wasn't meant for me to have my procedure done with this doctor and all of the delays were just signs from God. This review is from one VERY disappointed potential patient!