Opulence Aesthetic Medicine

Murderer!! And no respect nor care for human life!!

I bought a Groupon back near February or March for laser hair removal from this company. I called to schedule and there's a process you need to follow for your skin which can take 30 days so my appointment was made just over a month out. About a week before my appointment I get a phone call from them that their laser machine had broken and was being repaired so they had to reschedule, fair enough. She said the expected repair time was 2 weeks so I asked to make my new appointment for 2 weeks ahead. She said they had to cancel other appointments as well so they would contact everyone when it was back up running and reschedule then. So I waited, waited, waited and waited some more......nothing. I called to make an appointment and the machine was still down, it was down apparently for months. Finally I just happened to call to check in early July and it was now fixed but yet no one from here had called to inform me. So I scheduled an appointment, earliest available was 3 weeks away, fine. My appointment is this Monday at 3pm and I get a call today asking me to reschedule. Are these people serious?!? I was told the technician will be too busy for me to come in Monday afternoon even when my services should only take 5-10 minutes. The girl basically told me I would probably be here for hours and she was trying to help me. First she claims the technician is now only available on Fridays, I refused since that doesn't work for my schedule so she proceeds to tell me I can come in Monday morning which also doesn't work well with my schedule. I tried to explain my situation and the bad experience I've had up to this point so perhaps she would understand my side but she completely neglected to provide any customer service. Her attitude proceeded to get somewhat rude when I wouldn't 'cooperate' and I asked if they even wanted my business! I understand that schedules change and they need to try and adjust some appointments if necessary, however if you call a customer and they really need to stick to their original appointment time especially when it's an already frustrated customer that hasn't even stepped foot in your door yet then the smart thing to do would be to make them feel wanted and accommodate them as much as possible, not the other way around. I've never had any service type company make it so difficult to BECOME a customer!! Is that not why you are in business in the first place? Very disappointed, seems like they took my money and all bets were off! _______________________________________________________________________ 8/1/13 - I kept my appointment last Monday hoping they would be able to turn my experience around in person. They definitely did. The receptionist was friendly and I only waited a couple of minutes. Jenna (sp?) completed my first laser hair removal appointment and was great; extremely friendly, comforting and quick. My previous experience by phone versus in person was like night and day so I will continue to go back for my next appointment. It takes much more effort to bring an unhappy customer back then to just let them go so I commend their determination. If all goes well again then I'll bump it up to 5 stars. Keep up the good work!

Murderers!!!!!!!!!

Dr. Nedra Dodds is the BEST Cosmetic Surgeon She really knows her stuff! You'll feel incredibly safe!