MD SkinCenter - Dr. Jun

I think it is most unfortunate when doctors spend so much time (and money and energy) going through extensive schooling, making significant sacrifices over the years, only to have their know-nothing receptionists who think they have authority (but actually have none) go on a condescending power trip with potential patients.. The receptionist who works at this office is literally the epitome of rude, has no customer service skills whatsoever, and doesn't think she needs to check in with doctors to find out what they will and won't do before deciding for them. I called to inquire about a very minor scar revision and the receptionist stated it wasn't done here; that Dr. Jun only specializes in Moh's surgery. I mentioned that it says on the website that plastic surgery is performed here (if that's even what a small scar revision falls under), to which she replied, "Uh, NO. He is only focusing on Moh's surgery for cancer. You can come in for a consultation but he's not going to do it so he'll just refer you to someone else. Also, he's booked out until the middle of May and Dr. Stenstrum can't see you until June." The way that she responded suggested that she was trying to detour me from scheduling by highlighting the wait-time as well as telling me that he will only give me a referral. I asked her if she wanted to put me on hold so she could check with him and she said "NO. HE DOESN'T DO SCAR REVISIONS." I mentioned that perhaps she should suggest that the website be reformatted then because it's very misleading. She laughed dismissively and said "yeah, I'll tell my manager. Do you want to make an appointment or not?" I asked how much a consultation was and she said $75, to which I replied "If he's not going to fix the scar, why would I pay $75 to only get a referral when I can google different doctors myself for free??" Dr Jun/Dr. Stenstrom - GET RID OF HER. She is driving away potential patients by making decisions for you and assuming a false sense of authority that drips with condescension. Why would you work so hard just to have someone tarnish your business? Not wise.

I had Dr. Jun perform a Tonsillectomy. He was very professional and took the time to answer any questions I had. He was also very accurate and informative about the recovery process. Dr. Jun also recommended a specialist for another issue I had which was unrelated. I had the procedure done at Rockford Ambulatory Surgery Center which had great support staff.

Highly recommended if you need skin care.