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Koch Facial Plastic Surgery & Spa

Koch Facial Plastic Surgery & Spa

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4.4 Google Review
4855 Mills Civic Pkwy ##100, West Des Moines, Iowa, 50265, United States
(515) 277-5555 www.kochmd.com
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Jun 27, 2019
I find no pleasure in posting this negative review (never post anything) but through the years have been overwhelmed with frustration therefore am compelled to share/vent. A few years ago Dr. Koch Sr. performed a nose surgery to correct a deviated septum along with a straightening. Unfortunately neither was a success. Today my nose is crooked going the opposite direction it was pre-op and the nostril I once breathed freely from is now permanently plugged. Dr. Koch saw me a few times post surgery. Those visits entailed cortisone shots to reduce swelling which was his reasoning for the lack of breathability and instructing me to press on my nose daily for a minute the opposite direction for a year which would eventually straighten my nose. What??!! Which was my original reaction to that suggestion.... followed by bewilderment in why I had him break my nose in the first place if that were to be an effective way to straighten ones nose! Made no sense then and no sense now. Very frustrating that his pride not only blinded him from admitting an unsuccessful/failed surgery but also displayed arrogance in how he informed me that there will be no follow up procedures because he felt everything was a success. In hindsight I can’t believe how easy going, understandingly patient and naïve I was with the staff playing along with their instruction and believing them. Therefore shame on me. Just hope no one else out there had a similar experience and is struggling today. Again, don’t feel any better (sure not breathing any better) by posting this but felt the need to share. Regardless, very thankful for my overall health and the amazing blessings life has given.

Jun 27, 2019
I am very happy with my face lift that Dr. Koch gave me many years ago!!

Nov 15, 2018
Dr Cody Koch & Sally Irving are amazing! Great team! I am beyond happy/pleased with my surgeon's talent! The teams bedside manners are impeccable! I would never consider going to anyone else! Thank you!

Jul 3, 2019
Awesome drs!! They do a great job!!

Dec 27, 2018
I called and spoke with two different women today and both seemed to act like I was an inconvenience to be calling Dr. Koch’s office. The nurse did not listen to what I was trying to explain to her. She told me repeatedly to “just go to a walk-in clinic, ER or an ENT.” Which is not what I asking her about. She was very rude, dismissive and extremely insensitive to my situation. It’s unfortunate because I really enjoyed being a patient of Dr. Koch, and now I need to find a new doctor to help with my care.

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Mon:8 am - 5 pm Open Today
Tue:8 am - 5 pm
Wed:8 am - 5 pm
Thu:8 am - 5 pm
Fri:8 am - 5 pm