Dermatology & Cosmetic Surgery Associates

I have tried multiple times to call for an appointment during their regular office hours, and can never get someone on the phone. My mom has also made appointments there, only to show up and find they decided to close the office early but didn't bother to call her to cancel. Terrible!

This place provides awful customer service that could actually cost you more money than you plan to pay. The doctors don't fully understand or at least don't fully communicate the firm's billing practices to the customers. Please be very cautious with this office if you decide to go here. I went here to have a dermatological issue checked out. I provided them my insurance information and I paid my copay. The doctor ended up suggesting that I get a biopsy as part of my visit. I was hesitant because I had never had a biopsy before, and I don't know how they work. I also don't know how the firm's billing practices work because I was a first time client at this office. So as part of my decision making process, I asked about the additional cost of having a biopsy done, specifically asking if my copay for the visit would include the biopsy or if there would be additional costs. I was told that there would be no additional cost to me. In light of that information, I decided to go ahead with the procedure. Weeks later, I receive bills in the mail amounting to almost $200 more in charges for this procedure that wasn't supposed to cost me any additional money. Some of it was from the dermatologist's office and some of it was from the lab they sent the sample to. It turns out that my visit was not just billed as a visit (which would have resulted in no further charges as they promised) but instead I was billed for multiple things, which caused the insurance company to come to me for additional out of pocket expenses. Had the office been clear with me on their billing procedures and the actual potential costs (after I had already given them my insurance information), I would have made a different decision. But the information I needed to make an informed decision was withheld from me. After MULTIPLE conversations with the billing company they use, explaining how the doctor sold me on the procedure, they finally decided to waive the portion of my bills that their office was charging me. But I was still stuck with about $100 worth of bills from the lab they used, with whom they are not affiliated. I had multiple additional conversations with the dermatologists office about the lab fees they caused me because, again, the doctor didn't disclose to me how their billing worked. Their answer was that I was stuck with paying the lab out of my own pocket because I am just supposed to: a) know how billing works for a procedure that I never had before at b) a doctor I'd never visited before who c) also assured me during the sales process that I would not incur any additional fees. When I threatened to take them to small claims court, they then forwarded me an image of the full page of disclosures that was on the sheet I filled out during sign-in at the office (which states that the lab may bill me separately). So while that document is legally binding because I signed it, I also understand that good customer service would dictate that when a first time customer requests billing information as part of his decision making process, the office would reiterate their billing practices to him as opposed to hiding it from him and relying on their fine print to do their dirty work. I understand that mistakes and miscommunications happen, but this business won't own up to the the fact that the information withheld from me when I verbally asked for it has now cost me money at a time where I have a new family to take care of (newly married). Additionally, the doctor was never able to tell me what I am actually dealing with dermatologically, so I still don't know the cause of it, and the condition continues to this day. So I say all of this to caution you that if you do decide to do business with this office, make sure you get everything in writing, read it carefully, and don't just trust what they say out of their mouths to you. Better yet, just find another doctor altogether.

See Dr.O and Mariella, BEST dermatologist in town.

First of all there is long waits for the sectary to answer the phone. second of all they dont honor every referral. very bad communication and the front secretaries have no clue of whats going on. the office manager is very rude. i would stay away from this junk.