Red Rock Surgery Center - Hand - Eye - Foot - General - ENT - Dental - Detox - Pain

The absolute worst experience of my life. I was scheduled for 2:30pm, and was told not to eat or drink after midnight. I didn't. I get to the surgery center and am first told that I MUST present a urine sample to check for pregnancy- which I understand. However, I hadn't eaten or drank for over 15 HOURS and had already gone to the bathroom when I first woke up. So no sh**, I couldn't pee. They said they would give me an IV to help speed the process along- the absolute most AWFUL "nurse" came along. What an ASS. I told him from the beginning that I have a long history (10+ years) of fainting or getting close to that when I get blood taken or when I get IVs placed and requested to either lay down or at least sit in a more reclined position. His response? "NO. You're not going to faint." I was freaking out internally a little and had some tears dripping from my eyes, I wasn't bawling or being hysterical and his response? "Why are you doing that? I can't do this if you're doing that. You're making me nervous. Stop that." (LITERALLY HIS WORDS!!!!!!) He then tried (twice) and failed (twice) to place an IV in my right arm on my FOREARM which happens to be the site of many self-inflicted scars from worser years. He left both the IVs without the needle in, but then said that "There's something wrong with that arm- too much scar tissue. Why are you crying? The needle isn't even in you." Again- I was not hysterical and was just trying to stay calm while in a ton of pain, running on NO food or water, and trying to keep myself conscious. He finally moved to my left hand and that's when I started getting really blurred vision, broke out in a sweat, and felt the blood draining from my face. The feeling I know all too well means I'm about to pass out. I told him this- I TOLD HIM HOW I WAS FEELING, and his response? "You need to cut that out or else they won't take you back. Stop that. You're not going to faint. Stop that." as I'm literally blacking in and out of consciousness. Thankfully another man came in, the anesthesiologist I believe, and he saved me and helped me to a reclined chair and helped bring me back. Thank God for him. Moving forward- they hook me up to the fluids, and several nurses check to see if I managed to pee yet. At this point, I'm so severely dehydrated that even after an entire liter of saline solution, I still can't pee- not to mention I'm so stressed and uncomfortable from the situation that had happened with my IV that I'm just unable to do so under pressure....so they cancel my surgery!!! Since it's the end of the day and they all want to go home and can't wait on me to get rehydrated. Seriously? "Don't eat or drink after midnight. Now, pee fifteen hours later." Like I'm so shocked. They could at least warn female patients with a later appointment time that they will need to pass a pregnancy test and give them the option to do one the day before via blood or something. Oh, and to top it all off, while I was in the little pre-op area, waiting to absorb my fluids, the nurses were right there (one was the jerk from earlier, and then two females) who were JOKING ABOUT HOW THEY DO DRUGS!!!!! Like mind = blown. So unprofessional and definitely did not make me feel safe. The REAL nurses, the RN ones, were very nice and helpful and didn't make me feel so bad about me not being able to pee- one even tried to help me out by advising me to run my hand under warm water. But the non-RNs are awful. If I could go back and punch that guy, I would. And when I show up on Friday again for surgery, I will 1) refuse to let him touch me and 2) my boyfriend/ride WILL be coming to the triage in the back with me at the absolute least. They refused to let him back, probably because of how awful they treat the patients and they don't want any witnesses to that. Well, he and possibly my father, will not allow me to be treated like that again. Worst experience of my life- and I have a lot of experiences in hospitals.

Dr. Velásquez and his staff are the worst. I clearly told them what I am allergic to and they still attempted to continue with the procedure with the injections I am allergic to. Not only that but they had the nerve to ask me “how do you know your allergic to that?”SMFH. Worst experience ever!

Appt time at 10:45 wasn't until 12 that I was brought back and prepd for surgery. Poor scheduling. We they patients have a life and don't have time to just sit there and starve.

This place is absolutely horrible. The nurses are all rude and the really messed up big on my mom. They told her to take her insulin and when she got there her sugar got real low and almost went into a diabetic coma. Her appointment was at 10am and her surgery didn't take place til 1:30pm. Go anywhere else but here!!!!!!! ZERO STARS

I loved the intimacy of Red Rock Surgery Center for my procedure. I had a caring staff with one on one care. They listened to me and treated me with dignity and respect. Thank you!!