Dr. Ben Cilento

Would have loved the opportunity to see this doctor. The customer service I received just by the phone called I made with whoever answered the phone is the reason I will not step foot in his office. From that first contact with the office should be a good experience. Lost out on a potential patient and money due to the girl you have answering your phone. Rushed me off the phone like I was nothing while trying to set a appt to come in and sounded irritated while I tried to work something out around the dr’s schedule.

Dr. Cilento and his staff were fantastic through the entire procedure. They talked through every step and never rushed anything. There are a couple of parts that are uncomfortable. Not painful, just a little uncomfortable since you are not used to someone shoving soaked cotton that far up a nostril. Again, nothing was painful. And again, Dr. Cilento and staff were extremely patient through every single part of the process. The only after affects were a slight headache when I left. 2 Tylenol took care of that. I did not experience anything else except sinus relief afterwards. I highly recommend this procedure to anyone needing sinus relief and experiencing ongoing sinus infections but uncomfortable with the idea of nasal surgery. This new process is a fantastic alternative! And I highly recommend Dr. Cilento to anyone wanting to pursue this procedure.

Dr. Cilento one of the best doctors I ever meet in my life. He is a pro doctor I was suffering from the sinus for 7 years, I was unable to sleep, test and breath. Dr cilento changed my life. I will recommend him to family member, Thank you Dr.. Ahmed Alani

I find Dr. Cilento to be an excellent physician. I'm very appreciative of his friendly approach and excellent explanation of treatments and procedures. His support staff is very friendly and professional. As with Dr. Cilento, their explanation of treatments and medicines is very good and much appreciated.

The staff is a nightmare! I attempted to pay for almost $7000 with $1000 of it on care credit financing and the rest in cash from my bank account/card; however they stated they would not take anything on care credit unless it is over $1000! So I guess you'd rather have someone finance the whole thing to get your money than get over 75% of it all of front! Also by asking this, they would not give me the "discounted price"! The staff was super rude because I called back two days in a row to try and get answers to these questions but no one but one person in particular could help and they were out of the office for 2 days. I explained that I needed to schedule and in order to do so, I need all the numbers and options (can I use part care credit, part in full, etc.) and I was told “well his schedule is out until the end of the month anyways”. My reaction... SO?! I, like most, work and need to give adequate notice for this surgery so I would like to know what I need to, to be able to schedule it. You also can't get the pricing for the extra hospital and anesthesia expenses because, although they really only do them one or two hospitals and how many of them so they should know, they have to send your information to the hospital to get them and have the hospital call you?! Well, gee that’s convenient for me, the patient, who you are supposed to be helping and who pays for your massive salary! In order to get these numbers from the hospital, they want you to schedule the surgery first! Who in their right mind schedules a surgery such as this without knowing how much it is going to cost in its entirety (besides those with tons of money who don't care I guess)?!?! Not only would they be getting this total amount out of my pocket, I would have been having a portion of the surgery done where my insurance would pick up the total at 100% (on top of the $7,000). Little FYI, most other surgeons offices know all of this information and allow you to use part care credit, etc. and there are PLENTY of other ENT/Plastic Surgeons to go to that will love to take your money (as well as be polite and accommodating at the same time)! Ridiculous waste of my time. I can only imagine if it took this much to get these answers, which I have yet to receive all of them (still need the $ for the hospital and anesthesia), and the ones I did get (like pulling teeth) were horrible; how much fun the actually billing would be closer to surgery and after! No thank you!