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Robert E. Bowen, M.D.

Robert E. Bowen, M.D.

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3.7 Google Review
2000 Foundation Way #2400, Martinsburg, West Virginia, 25401, United States
(304) 264-9080 drrobertbowen.com
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Refresh Reviews 3.7


Apr 18, 2018
I LOVE the new look that Botox has given me! I feel so much better about myself when I look in the mirror. I had my Procerus (the area between my eyebrows) and forehead done. I had deep set wrinkles When I smiled or squinted from the sun, or just certain facial expressions I would make that had gotten progressively worse the past 2 years. That’s all I saw everytime I looked in the mirror. Now it’s smooth and when I squint, I don’t see my wrinkles anymore!! Yay 😊 I was so surprised at how quick and painless the procedure was. Julie whom is a hair client of mine, did the procedure. She had mentioned to me what she does and I had talked to her about my wrinkles that I was so insecure about. After pondering on it for a few months. I decided to go for it. So happy I did!! She took the time to explain various treatments and expected realistic outcomes. The staff at Dr. Bowen’s office were extremely professional from the time I set the appointment to the time I arrived. I can’t wait to go back and see my before and after pics!!

Oct 19, 2017
I was called out of town for an emergency with my elderly mother that led to her passing away. I received a message that I had missed an appointment and there was a $125.00 missed appointment fee. I emailed the office explaining the situation and that I plan to reschedule. (I was an established patient/customer, not my first appointment) I called to schedule an appointment for a small procedure with a consultation for additional procedures. The day before the appointment, the office manager calls telling me I will have to pay $125 missed appointment fee before I can be seen. She was aware of the circumstances why the original appointment was missed, she was aware of how much I planned to spend for the scheduled appointment and how much I will be spending for the future procedures. Her only focus was getting the $125.00; she had zero compassion that my mother had passed away, and a lack of common business sense that the future amount that was going to be spent, greatly outweighed the $125.00. She kept saying this was office policy. I told her that this is her policy, as she is Dr. Bowen’s wife and that I will take my business elsewhere. I work and save to afford a few “treats” in life. I cannot support a business that only focus is making a buck and not customer service, more importantly showing a little compassion and kindness to others.

Dec 8, 2017

Nov 13, 2017

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