Advanced Dermatology and Cosmetic Surgery (Western Wyoming Dermatology)

I have seen two doctors in 4 visits and they were unable to fix or even diagnose my issue. But they were super nice and took their time to try and help. The reason for the low rating is when I went in for a small surgery to remove a bad spot on my back the surgeon, who I had not met before, attacked me and asked why I wasnt doing anything to fix this issue. He told me I had to do such and such for this amount of time and I was just stupid. He had no respect or ability to listen. Even if he was right on his diagnosis it does not change how angry he made me and also how he acted like the other doctors I saw at that same practice were stupid not to fix it.

Top of the line expertise and care. I have been a patient for decades. Staff is helpful and professional.

Expert care from an excellent doctor. Efficient staff checks you in quickly and with a minimal wait time to see the doctor.

(Read to the end) I took my 7 year old son to see Robin Sproule. He had a rash that was almost gone that had been there for almost 2 weeks. I had a picture I was able to show her at its worse. What really made me take action as a parent was the fact that his hair started falling out after he had the rash for a few days. I had been to a wonderful supportive allergist in Salt Lake City, Utah before seeing her. After he did an extensive blood work panel and allergy test, he suggested taking him to a dermatologist as well. Western Wyoming Dermatology was the first place I called. My son got in with Robin Sproule. I was so looking forward so some questions answered and the knowledge of what a dermatologist could do in diagnosing what’s going on. I can’t take back the reaction my son witnessed after she left the office. She made me livid!!! I kept trying to ask questions. She just kept repeating herself going around my questions, interrupting me. Mind you he has some bald spots and as a dermatologist hardly even touched his hair or skin. All she wanted me to do was wait a WEEK before getting him checked again. Which technically she didn’t even suggest calling back there. So I don’t know where or what she exactly wanted me to do. Apparently go somewhere else because she didn’t mention a follow up. Even if that was our only option at the time to wait a week... it was a horrible bed side manner. No support in the fact that my sons hair is falling out by the handfuls! He has bald and thinning spots but she kept getting annoyed and almost upset that I was asking questions!!!! Isn’t that why we go to Drs?! Ask questions, sometimes even stupid ones, and get answers!!! I was heartbroken leaving there. Thank God I was on a waiting list for another dermatologist from Ogden, UT. We went to her 2 days later. She was wonderful! The kind of experience I would expect from a Dr. She answered allllll, every single one of our questions! She even acknowledged my son asking him if he had any questions. She actually touched his head and found how much Hair was falling out. She was empathetic of the situation. We also left with a diagnosis of Alopecia Areata for his hair falling out, and viral exanthem for the rash. (That she diagnosed from the same picture.) She had a nurse taking notes on what his skin looked liked. She gave him a good look over. I share all of that information because that’s how it should have went with Robin Sproule. Even if she couldn’t come up with a diagnois, there should have been some empathy, and wanting to follow up with him if she’s suggesting it needed time for a diagnosis.

My appointment was made very promptly and when I came in I was seen prior to my actual visitation time. The review of my situation was handled by Kent Shippen in a most professional and timely manner. Where possible he shot liquid nitrogen on the moles so as to ultimately eliminate them. Each time I go in I am surprised to not see a professional medical photographer as I have so many growths and colorations on my body which I sense could serve as a guide for a medical textbook on dermatology. I have been going to this clinic for over ten years and have always appreciated the quality of service, professionalism and complete exam which I go through each time.