This is absolutely the worst daycare we have ever experienced! The Director and Asst. Director REPEATEDLY failed to report incidents to the child care licensing office as well as notify another child's parents that their daughter was touching my daughter. I expressed serious concern for my daughter's safety as well as concern that the other child was being hurt as well. The Director told me several times that she had talked with the girl's parents. However, after recently talking to the "offending" girl's dad, we found the other child's parents were never informed. Even after he and I questioned why there had been nothing done, the Asst. Director acted indifferent. I can't believe I trusted these people to keep my daughter safe!
After contacting the Primrose Corporate Office, they told me that this Director and her staff should have reported EACH incident to the state licensing department as required (but of course they hadn't). Even the franchise owner called me and promised me that they had finally made a report to the licensing office - which also turned out to be untrue. When I called the state office to follow-up, there was no record of the incidents, despite the fact that this happened to my child over five times!
Of course, at that point I reported the incidents myself and the licensing division made my case high priority. I also withdrew my daughter from this school. We came from a Primrose in Champions and they NEVER had these problems. I have shared my story with every mom I know to ensure they don't have to experience what we have. We have chosen to AVOID these centers owned by the franchisee due to the dishonesty from her and her staff: Primrose of Creekside Park, Primrose of Sterling Ridge, Primrose of Imperial Valley Primrose of College Park, Primrose of Spring/Klein.
There are PLENTY of qualified licensed centers that actually care about the kids and not just their job and the money - ones that are actually managed properly and abide by state guidelines.
DO NOT rely on a facility to report incidents. ALWAYS report incidents yourself to protect your child.
