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Va Cuba Destination

Va Cuba Destination

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2.0 Google Review
8946 SW 40th St, Olympia Heights, Florida, 33165, United States
(305) 220-5186 www.vacuba.com
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Aug 13, 2017
So far, we have had a great experience at this location. Nothing has been lost from the packages we have sent to Cuba. The money sent has always arrived within the timeframe. My mother had her passport renewed and they told her from 4 to 6 weeks. Sure enough, 5 weeks later they were calling to go pick it up. We have dealt with Mileny and she goes above and beyond to help, very nice and attentive to detail. I'm taking my passport to them.

Oct 9, 2017
Would not recommend to anyone. My husband needed to get his Cuban passport to travel to see family. He arrived at their office and took his money very easily and told him from 3 to 6 months. That was in Jan 2017. We are now in Oct 2017 (10 months in) and we still have not received his passport. We have called several times throughout the months and they always say that it is still in the consulate of Cuba in Washington DC. My husband went to their office today because we wanted to cancel all together since we are going into a year and they told him they cannot refund him. They gave him the phone number for the Consulate of Cuba and told him to call there and to also call his family members in Cuba to go to the consulate in cuba to expediate. If we are paying this agency to faciliate the process, why would they not do the updates themselves. That is the reason we thought we were choosing Va Cuba, to help us navigate through the process. Instead, they have thrown us to do their job. Worse of all, they not once called us with a status update in the 10 months. It really is a factory with them. They stole our money and now my husband just has to wait until they feel like helping us. Very sad that this business being ran this way.

Nov 17, 2015
I was looking for a Vacuba to send money to Cuba and I found this location. This was NOT a Vacuba but rather a travel agency with a different name. I found the correct place located at 3721 SW 87th St

Nov 20, 2015
Horrible service, waiting for passport 5!!! Month already!!!!

Sep 2, 2017
Que les puedo decir sobre mi experiencia con Va Cuba?,la más desagradable,irresponsable y poco profesional que hay en está ciudad,realmente sus empleadas se creen que están en Cuba,no tienen ganas de trabajar por ende lo que hacen es de muy mala gana y mal,el dueño de estas agencias y en específico la de la 87 ave del SW no lee los comentarios,no sabe lo que sucede?créanme no utilicen sus servicios es lo más mediocre que existe, merecemos respeto y buena atención,pagamos por usar sus servicios no porque nos hagan un favor, y no vengan con cuentos que estos comentarios lo hace la competencia, la que escribe fue cliente de ustedes y nunca más lo será.

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