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Cuba Travel Services

Cuba Travel Services

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3.4 Google Review
10 NW 42nd Ave #400, Miami, Florida, 33126, United States
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Refresh Reviews 3.4


Feb 6, 2019
Walked into the office and what I was told on the phone was totally different than what I was told here. They treated me as if they did not want to deal with me and wanted me to rush out of the office. I was trying to call my boss to get some information about our passengers and the lady in the front who stated that she does the visas talked to me with a condescending voice. If I could go another route I would not purchase anything from them but I rather go to the airport and spending 15 extra dollars per person than buy from the coral gables office.my boss wanted to save the 15 dollars so we went back to get the visas from them. She charged us than asked to see Turkish passports, I sent them to her email she stated that she did not receive them. My phone died but I had my laptop I asked could I have the wifi code so I can either send the passports again or show them to her. She told me there was no wifi. (Really). Than as I was going to ask her colleague a question she cut me off and started speaking in Spanish. I asked so do you speak English. She stated yeah and continued the rudeness of speaking Spanish. Never again

Aug 22, 2018
i had the worst experience traveling to anywhere, using this charter flight and service, with this horrible company, after been a loyal customer for 4 years, last july 2018, i bought a round trip miami/santa clara. less than $300 seem like a great deal; starting with $25 extra to pay Cuba Coming back, ridiculous fees started to ad up, came to be close to $500, the issue was coming back on sunday the 8th july, I arrived at Santa clara airport after paying $40 for a taxi from cienfuegos, to find out that checking time wasn't going to be 12;30 as instructed, flight announced to be delayed 2;30 pm then 4;30 pm then 7 pm , flight was canceled at 9pm. by then the airport was full of trash everywhere, i developed asthma, the stressed to mess an important business meeting monday, was so big. i took another taxi $40 back to my family in cienfuegos, then booked a flight with JetBlue. After I spoke with Adriana Sanchez, i wrote her an email with a copy of my expenses, I was told a refund was is way, from 186.99, all i got was 87 dollars. I will never use these services, i was stranded two hour away from my family, with no other oprtions offer. their palnes are horrible, conditions horrible, services horrible, no compassion, thye take your money and just do not care, i do not recomend anyone ever is put through this

Dec 7, 2017
They have outdated information and their customer service is incapable of helping you in any way. It's unfortunate that they're the ones who provide the travel card if you're taking American Airlines.

Jan 11, 2017
Nothing to do with the country if Cuba. They are out if California but you can buy visas there. More expensive than if you buy direct from airlines.

Feb 7, 2018
Poderiam ter sido mais atenciosas no atendimento e foi muito complicado dar com o local

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Opening Hours

Mon:9 am - 5 pm
Tue:9 am - 5 pm
Wed:9 am - 5 pm
Thu:9 am - 5 pm
Fri:9 am - 5 pm

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