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Diamond Head Vacations

Diamond Head Vacations

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615 Piikoi St ## 1000, Honolulu, Hawaii, 96814, United States
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Oct 3, 2017
Epic fail for a company! They didn't show up at the airport, I even called the day before to confirm. I called and they said they would be there in seven minutes, I waited 30 and no show. I called three more times at 30 minute intervals - excuse after excuse. They struck out three times in a row and blatantly lied to me. Shame on Hawaiian Airlines for recommending this unethical organization.

Dec 20, 2017
Terrible customer service. Ask to confirm the pickup address and time, was told to call the airline and google ourself.

Oct 18, 2015
Awful. We waited for 25 minutes past our scheduled time for them to pick us up from the hotel. I called them, and they said that the driver had already left Waikiki. What the hell!? They called us the day before to confirm that they were picking us up!!

Apr 8, 2012
Do not use them! Our travel agent booked them to transport us to and from the airport in Kauai. I gave their customer service detailed information on our arrival time on the island and they failed to pick us up at airport. I scheduled a pick up 48 hours in advance and confirmed pick up at the hotel the day before our departure and they still failed to pick us up. If going to the south shore of kauai use surf and turf shuttle. They will at least pick you up!

Sep 21, 2010
I booked this transportation thru Hawaiin Airlines - what could go wrong? Let me tell you! Our pick up from airport when we arrived went smoothly except for the filthy van with a crazy driver that transported us. The day we were scheduled to leave Hawaii, whe went to the place we were told we'd be picked up from - But no one came to get us from the hotel. When I called the number I was given to call if there were any problems, I was told that I'd need to arrange my own transportation to the airport as I didn't call them 48 hours in advance or tell them where to pick me up from...WHAT? There was no mention on ANY of my documentation that a phone call was needed PLUS they dropped me off at the hotel-why didn't they know where to pick me up?? After a very stressful conversation in which I had to INSIST very adamantly that they fix this problem (by the way I had to use the bell person's phone at the hotel and this was all very public and embarrassing), they finally said they'd send a cab. We arrived at the airport 45 minutes later than we had anticipated, completely stressed out and short on time. STAY AWAY FROM THIS COMPANY!

INDUSTRY BLOGS

The Art of Distillation: How it Shapes the Flavour of Whisky

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Hello, whisky enthusiasts! Today, we're embarking on a spirited exploration of one of the most significant steps in whisky-making: distillation. We'll delve into how this intricate...

Smithville Whiskey

The Evolution of Whisky: 18th Century Methods vs. Modern Mastery

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Whisky lovers, we've got a treat for you today! We're going on a time-traveling adventure to compare whisky production methods between the 18th century and today. Understanding...

Smithville Whiskey

A Spirited History: The Role of Whisky During American Prohibition

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Whisky lovers, get ready for a journey into the past, as today, we're delving into the intriguing role whisky played during one of the most dramatic periods in American history...

Smithville Whiskey

Famous Women and the Repeal of Prohibition: Evolving Perspectives

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While women were instrumental in initiating the Prohibition era, they also played a significant role in its repeal. The societal and cultural shifts during the 1920s and early...

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Whiskeys of the World: Types and Distinctions

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Whiskey, a beverage enjoyed globally, varies considerably in its characteristics, production methods, and styles. Different countries and regions have their unique whiskey styles...

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The Great Whisky Adventure: A Journey Back to the Earliest Drops in History

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Join us, dear readers, as we embark on an exciting journey back in time, tracing the footsteps of our whisky-loving ancestors! From the mystic east to the rugged Celtic lands,...

Smithville Whiskey

Grain Games: The Whisky Character Playground

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Hello, whisky wanderers! Ready to hop, skip, and jump into the rollicking world of grains and their whimsical influence on whisky character? From the robust charm of barley to...

Smithville Whiskey

The Science of H2O: Why Water Matters in Whisky Production

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Water, water everywhere, but not a drop to drink? Not so in whisky production! Here's a playful dive into the scientific significance of water in crafting the spirit we all adore....

Smithville Whiskey


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