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AAA Pioneer Valley - West Springfield

AAA Pioneer Valley - West Springfield

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4.4 Google Review
150 Capital Dr, West Springfield, Massachusetts, 01089, United States
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Mar 23, 2018
Always good service. I use them for the RMV services which is probably worth the cost of membership on it's own. Needed a jump start once this past winter and they had a truck to me within an hour after 9PM.

May 4, 2018
I went to AAA to renew my drivers license. They get a big fat F! They made the RMV look like heaven on earth. I arrived shortly after they opened at 9:10. There was a long line already which is fine, except they wouldn't call people in any kind of order that they arrived in. As we watched over and over again, the newcomers being called before us, we started to ask why. The generic response we heard again and again was, "I understand, it can be frustrating". One man who complained said, "how is this possible? I was the 2nd person through the door?" again the clerk says, "I understand, I understand..." When people said they were leaving to go to the RMV, they would say, "It'll probably be your turn before you get there". Eventually a woman who had just arrived and was watching everyone get so upset, turned to me and asked what time I arrived. I said 9:10, the people behind me said they had been there since 9:00. So when her name got called shortly after that, she refused her turn because there were people there since they opened. It was 10:30 when that happened. Finally the clerk would do something and checked the list. We were not on the list! Then we were added to the end of the list. Also, there was a couple checking when their turn was going to be, and the clerk said, "I'll bump you to the top of the list". We're all sitting there and can hear him! They treated us like dirt. None of those people should have a customer service job. I didn't get out of there until 11:00. I never waited even an hour at the RMV. All they had to do was see something was wrong and look into it. Instead it was the same line, "I understand, I understand it can be frustrating". Try infuriating.

Feb 22, 2018
Great insurance agents. Work with you. Understand. And get you the best deals...for you. They are great. Just check them out.

Jan 2, 2018
Triple A membership card has been convenient for me when I've had car trouble. The online site is not really any better, even with the new updated system. The trip discounts you get with the card give you an overpriced package. I would shop somewhere else for a vacation before booking anything here. The registry portion is great. Easy in and out.

May 9, 2018
A great insurance company I would recommend for all Massachusetts drivers.

INDUSTRY BLOGS

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The Fascinating History of Whiskey: From Earliest Origins to Present Day Popularity

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Single Malt vs. Blended Whiskey: A Comprehensive Guide

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Whiskey Production: 18th Century Methods vs Modern Techniques

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The Pivotal Role of Women in the Temperance Movement Leading Up to Prohibition in North America

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Opening Hours

Mon:9 am - 5 pm
Tue:9 am - 5 pm
Wed:9 am - 5 pm
Thu:9 am - 6 pm
Fri:9 am - 5 pm
Sat:9 am - 1 pm Open Today

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