A1 Travel

We used A1 for a family trip to Hawaii. It was our first time using a travel agent, and perhaps our expectations were too high or our trip was too small or complicated to warrant A1's usual level of service. Regardless, I'm not sure we'll use a travel agent again. Our agent was helpful with things like choosing which island to go to and understanding the benefits of travel insurance. She helped us see the necessity of renting a car on the Big Island, which was definitely the right choice. On the downside, it took about 4 weeks from the initial conversation to get the flights booked, and then only after some prompting to send us options. We didn't get options, despite asking for them, just a single itinerary. We were relatively happy with the cost and schedule, though. Booking the hotels took another 4 weeks, by which point some of the places that would have been ideal for us were gone. We were again sent only one option, which didn't suit us. After going back and forth via email about our priorities without getting anywhere, we spent the hours tracking down options of our own, which is exactly what we were trying to avoid in hiring a travel agent. We sent her the list, and she got us prices that weren't substantially, if at all, different than what we'd seen online. Of the two places we picked, one was a huge disappointment -- dingy and in poor repair. Our agent had requested a roll-away bed for us. We discovered when we got there that the type of room we booked can't accommodate a roll-away bed, leaving one of our kids sleeping on the floor. She said she had booked at this resort before, and I guess that's the kind of information I expected a travel agent to have. The other location, however, which our agent hadn't worked with before, was amazing. In that respect, doing our own research really paid off. Another issue that didn't come up till we were traveling was that the agent had booked our kids on separate tickets. We had a multi-part trip and understand this was probably most straightforward from a booking perspective, but it was a headache from the traveler perspective. It meant that on all three legs of their journey, the kids came up as flying as unaccompanied minors, despite always flying with an adult. We spent hours in 'Agent Assist' lines unnecessarily waiting to check them in. They were also seated separately from the adults flying with them on several of the flights, which had been the whole point of booking all the tickets together in the first place. It was a mess. Finally, to be transparent, our agent asked that we write this review before honoring the rebate promised through the program where we found A1.

Working with A1 Travel is a breeze; they are so wonderful to work with. The agents are fantastic and informative about all the changes that have come with pivoting around COVID travel. Having them help with travel is a dream, always on, and taking good care and consideration when booking trips. Knowing they are handling travel puts my mind at ease. Highly recommend them as they are indeed the best!

Monique was great to work with! She responded quickly and was very patient with all of our questions. She gave us a lot of options to choose from and continued to send options when we were indecisive.

so far so good, we have made our reservations. Can't wait for the trip. Hoping covid doesn't Make it harder to fly or enjoy our vacation. Maureen is fantastic.

I absolutely love that I stumbled upon A1 Travel years back! They are now the ONLY travel agency we use! They have helped us organize family trips, fun trips and single and couple trips. When trying to facilitate large groups of travelers & eliminate stress, it is so efficient working with A1!! 1 word for them is---F-A-N-T-A-S-T-I-C!!!! The rep I have recently worked with has been Dana she is so responsive and will give you her thoughts on the destination, update you with all info, alerts and now COVID News! Sandy is the most amazing owner ever! Check them out for your traveling needs! Bon Voyage!