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AAA Northway Car Care & Travel Center

AAA Northway Car Care & Travel Center

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3.8 Google Review
1647 U.S. 9, New York, 12065, United States
(518) 831-1861 www.aaa.com
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Google Reviews

Refresh Reviews 3.8


May 24, 2018
Honestly this is the place to go! My parents have had a Triple A membership for years! Marc is honestly the guy to go to for help. He has beyond amazing customer service and is very attentive! I will never stop using Triple A for oil changes or anything else. Will always be my go to! Thank you AAA :)

May 11, 2018
AWESOME customer service. Delivery time and Price quote matched what I was told up front. Flexible with me when I threw them a couple curve balls. Will be using them for future oil changes and such.

Feb 7, 2018
I got an oil change here a while back and then a week later had some work done at the dealer and they discovered oil leaking from the drain plug. I had to get another oil change (despite what AAA tried to tell me, you can't remove the plug replace, the crush washer quickly and then just top off what drained out - AAA suggested the dealer ripped me off.) I called the manager and he said he could give me an oil change when it was due again for a reduced price. Great - in fact they did it for free! But now I have the same problem again, only worse; mind you I had NO leaks from when the dealer changed it. Additionally my car smelled like burning oil for days afterwards. I AM DONE.

Dec 18, 2017
I've been inundated for months with ads and offers to come to this place for auto maintenance, and as a longtime satisfied Jiffy Lube customer I was hesitant to give it a try. However, I'm also a longtime AAA member and figured I would give their place a try this time. Big mistake! Absolutely nowhere on any of the dozens of ads and mail offers that I have received is there ANY indication that appointments are necessary or even recommended, and I can find no indication of this on their website. That said, I took the plunge and headed to this place today (during nonpeak hours, i.e. at 2:30pm) and guess what I find out - no appointment, too bad! And to make matters worse, they don't even have availability for over a week! Look guys, I get that with the car service business appointments are often necessary, but if you're going to fill my mailbox with annoying ad offers over and over again, how about making this fact CLEAR? Had I known about the need for an appointment, I would have known not to waste my time with going in unannounced! Oh, and one more thing - when I say I've been a longtime AAA member but I'm coming to your establishment for the first time, how about having a service guy who greets me with a smile? It doesn't take a whole lot of effort. Oh well, back to Jiffy Lube for me (where I always get a nice greeting and great service BTW). * UPDATE * The General Manager of this facility, Joel, reached out to me today in a sincere effort to try and make up for the poor experience I had as noted above and that effort alone has caused me to change my review and give this place another chance. It is this type of response that helps me believe that this facility does honestly still care about its customers (both current and future) and gives me hope that it will ultimately live up to the fine AAA name that is attached to it. I will further revise my review once I come in as planned (although it might still be several weeks before that happens). Thanks so much in the meantime, Joel!

Feb 10, 2018
I will only take my car to AAA now for everything- inspections, oil changes, new brakes, etc. I trust them and recommend them to anyone!! Friendly and timely!!

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Opening Hours

Mon:8:30 am - 6 pm
Tue:8:30 am - 6 pm
Wed:8:30 am - 6 pm
Thu:8:30 am - 6 pm
Fri:8:30 am - 6 pm Today
Sat:9 am - 5 pm

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