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AAA and AAA Car Care Plus - Clarence

AAA and AAA Car Care Plus - Clarence

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3.3 Google Review
8120 Main St, Buffalo, New York, 14221, United States
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Jan 2, 2018
Called to get an estimate on replacing a starter - this is a simple and straight forward job and they wouldn't provide an estimate over the phone. Instead, they wanted the vehicle brought in so they could run the VIN #..What??? Since when does replacing a simple thing like a starter require running a VIN. Also, the customer service gal was quite snobbish. Will not be using any AAA service centers for any repairs.

Jan 10, 2018
Triple A is awesome, but they're provider was HORRIBLE! I called AAA at 1:22. Stuck in snow with baby in car. They said they would have someone out by 3:00 PM- Gates Towing. I called back at 3:11pm, they said they would have the towing company call with explanation and ETA. Gates called at 3:37 pm and said it would be an hour and a half or much longer they couldn't give me any idea they were so backlogged. We had been stuck since 1, baby was cold and hungry. They said "Call 911. I said it wasn't a 911 emergency. they argued they would call. I told them I would call Triple A and have them dispatch from another garage. Miraculously, they came in 5 minutes after that! So stressful and really bad.

Dec 15, 2017
Brought car in for tires and serpentine belt, and because at idle there was a weird noise. Called back and said I needed new water pump as well ( which made sense for the car I have, they go through water pumps). Then I Got a call back and they said a.c. pump not the water pump, but not a big deal because same price. Told them to do work. When I got the car back it was still making noise at idle, AND there was a slit in my radiator hose. At this point I brought car to my other mechanic to replace radiator hoses they accidently slit. And Turns out it was the water pump the entire time, and when he replaced the noise finally went away. Then the serpentine belt /tensionerthey just replaced started squeeling and their work is warrantied so against my better judgment I brought it back to AAA and they tried telling me the water pump I replaced a week ago was the orginal and needed to be replaced. Little did they know I knew better and told him my other mechanic did it a week ago. Said he would talked to the tech and hung up. Couldn't stop at selling me an a.c. pump I didn't need, now tryiing to get me to replace water pump I just replaced a week ago. The techs don't know what they are doing here and they are scamming people. *update- got a call back. " yea you were right, your water pump was fine, we replaced belt that was warrantied and noise went away"- told him I already knew that. Told him that they replaced an AC pump that displayed no symptoms a month ago and that they were trying to do the same thing now. Asked for refund on AC pump repair and costs to replace slit radiator hose. Was denied request.

Oct 6, 2017
DO NOT BRING YOUR CAR HERE! Went in for a $25 oil change that ended up costing $42. That was the good part...during the oil change, my brake line was seemingly broken (likely by accident but still). They didn't own up to creating a leak in the line that was so bad it drained the brake fluid such that it wasn't safe to drive anywhere else. Not a drop of liquid on my driveway and no sign whatsoever of a preexisting leak or brake issue that I could tell. They offered to patch / repair the line (which I heard is dangerous and shouldn't be done) or replace it. I called another place to get a 2nd opinion. They quoted basically the same cost to replace it as AAA quoted to patch / repair it and more than 5X CHEAPER than AAA quoted to replace it. Needless to say I had it towed away to a car REPAIR center before AAA could find any other apparently preexisting issues. That sure would be a sound money making strategy though, break customer's cars so bad they can't drive them and then overcharge them 5X the regular price to fix it. In my opinion, this place is an embarrassment to the seemingly otherwise solid AAA organization. It seems to me like they are preying on people by using AAA's good name and trustworthy reputation to rip them off.

Dec 19, 2017
Great service. Very helpful!

INDUSTRY BLOGS

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