CE Travelers Advantage Club

Wonderful Costumer service team. They took care of my whole trip for me and i didn't even have to lift a finger, not to mention the beautiful resort that they put me in. My friend also was having trouble getting rid of a timeshare that she didn't want any more and they took care of everything for her. Between my wonderful getaway and the relief that my friend gained, I only wish that there was more I could do to thank them.

My other half and I had the best vacation ever and I couldn't have done it without CETAC!!! I decided to surprise him and take us to Virginia Beach to one of the resorts for the weekend. We had a Jacuzzi in the room and we really enjoyed the sana downstairs! He absolutely loved it thank you so much CETAC family!!! 💕💕

I love, Love, LOVE CE Travelers Advantage Club! They were quick with a response and they helped me decide where to go and which hotel would give me more for the money I was about to spend. They were very patient with me and they made the whole experience enjoyable! My family's trip was the BEST short stay trip we have ever taken and I can not wait to call them again this year!

Where do I start? From day one, I was specific with my request. I expressed the importance of having an ocean view or ocean front room each time I spoke with Cherokee. It was agreed upon that although I had provided my bank information; nothing would be retrieved from my account if my request could not be fulfilled. After several email exchanges, text messages that included video footage of the rooms (WITH OCEAN FRONT VIEWS), telephone calls; I was told and emailed that a room with an OCEAN FRONT VIEW was available for me. Upon arrival at the resort during check-in guess what...I was booked for a CITY VIEW room. I showed emails and text messages of my request for the OCEAN FRONT VIEW room. The resort staff informed me that I was never booked for an OCEAN FRONT VIEW but for the CITY VIEW and that there were no vacancies with OCEAN FRONT VIEW. I immediately contacted Cherokee who was not available until 4 hours later. But any other time, I can get him on the phone immediately prior to booking this resort. I was even more disappointed when I received a text from Cherokee saying, "he thinks they gave all the OCEAN VIEW units our right at 4:00pm." C'mon, if I have paid for my entire stay upfront; why would MY RESERVED UNIT not be available regardless of my arrival time. Mind you, I arrived around 7:30pm. If the rule is first come first serve; you should inform your customers. I travel on a regular basis and this is the first time; I have ever been told this about a resort. Needless to say, I was highly disappointed and disgusted. But after calling around to every resort/hotel on the beach strip; everyone was booked to capacity and I had traveled 4 hours to this destination. So, guess who was stuck in a CITY VIEW room for their BIRTHDAY weekend...ME! So, the next morning I requested an OCEAN FRONT VIEW room and was told that they still did not have any vacancies. Annnnnd about the resort, I'm not even sure how many stars they received but I could feel the mattress springs through the mattress while laying on my side; which I also wrote about on the resorts survey. After contacting Cherokee about my stay; I'm even more disappointed that after being SCAMMED at the end of the day; all I received was an I'm sorry! And Casey and whomever else helped with the booking knew I wasn't being reserved for an OCEAN FRONT VIEW unit when she contacted me. That's why she was very vague and never responded back to my last email. NEVER AGAIN...LESSON LEARNED...MONEY WASTED!

I could not have wished for anything more from God to meet this company to plan my vacations whether it be small or big.