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ICE Rewards

ICE Rewards

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1.0 1 review
7720 N Dobson Rd #Suite 304, Scottsdale, Arizona, 85256, United States
(866) 389-0578 www.myplatinumrewards.com
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10 months ago

Title: Buyer Beware – ICE's Shockingly Awful Customer Support

I cannot emphasize enough how deeply disappointed and frustrated I am with ICE's customer support – or rather, the utter lack thereof. My recent experience with this company has been nothing short of a nightmare, and I feel compelled to share my story to alert fellow consumers. Booking Problems Left Unresolved for Over a Month: I encountered an issue with a hotel booking through ICE and attempted to seek assistance from their booking, travel, and finance departments. To say they passed the buck would be an understatement. Over the course of a month, I received promises of resolution that never materialized. Endless Calls, Empty Promises: Every time I engaged with a representative or so-called "Supervisor," I was met with a familiar refrain: "Call back in 24 to 72 hours." No one took responsibility, and they routinely reneged on their promises to call me back. Imagine having to postpone multiple vacations due to their ineptitude. If you're considering booking with ICE or have encoun

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Dec 1, 2018
I like using Icerewards from time to time. There is value in the points and savings dollars when used wisely. Haven’t always been able to use up all my savings dollars especially when I buy too many and they expire after 2 years (would be nice if the expiry was longer). The points are great for resort stays but there needs to be a larger selection. Only way to get points and savings credits now for me is to buy them from time to time when they have promotions as my home resort no longer trades with them. I’ve made some large ticket item purchases and hotel stays and the savings credits really do help.

Oct 29, 2018
The new website is sooo much easier to use! Brandon was such a help in helping me understand all my benefits! I look forward to working with him on our next vacation! It was such a great deal that I recommended it (& Brandon) to two of my friends! Thanks so much for making this so easy for me!

Aug 1, 2018
We really enjoyed our week at the Powhatan Resort in Williamsburg, Virginia. We had four grandchildren and they enjoyed everything about the resort. We were able to thoroughly visit the Historic triangle and our AAA pass got us into every national park and museum. It was also close to First Landing and the oldest lighthouse so the children experienced entering a military base. Our entire week was a delightful experience.

Nov 30, 2018
Luis was extremely patient with myself and sisters, he worked and reworked to our satisfaction. Luis worked overtime so we could do a conference call between my sisters so they could hear firsthand about the cruise and ALL the extra fees ECT..associated with booking the cruise. Cannot say praise about Luis.

Dec 16, 2018
Great service from representative. He got us a really good deal and helped us with our complicated payment issues.

INDUSTRY BLOGS

The Earliest Instances of Whiskey in World History

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The history of whiskey, or whisky as it's spelled in some countries, is long and somewhat shrouded in time. While the exact origins of whiskey are unclear, we can trace its ancestry...

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Creating Magic in a Barrel: A Step-by-Step Guide to Crafting Traditional Whiskey

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Hello, whiskey lovers and budding distillers alike! Today, we're taking a fascinating journey into the heart of the distillery to uncover the meticulous step-by-step process of...

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The Pivotal Role of Women in the Temperance Movement Leading Up to Prohibition in North America

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Historically, women have played an indispensable role in societal transformation. One such transformative movement was the Temperance Movement in North America leading up to Prohibition....

Smithville Whiskey

A Whiskey Journey: From Water Source to Distillery

#whiskey #smithville

Every whisky connoisseur will tell you that the secret to a great whisky lies in three key elements - grain, yeast, and water. But did you know that it's the water, often overlooked,...

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Carrie Nation: A Crucial Catalyst of the Temperance Movement

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Carrie Nation, born Carrie Amelia Moore on November 25, 1846, in Garrard County, Kentucky, was a formidable figure in the American Temperance Movement, known for her audacious...

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Bourbon: The Quintessential American Whisky with a Unique Twist

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Hey there, whisky enthusiasts! Today, we're going to delve into a topic that's as smooth as a top-shelf dram – the unique character of bourbon whisky. Now, if you're new to the...

Smithville Whiskey

The Art of Distillation: How it Shapes the Flavour of Whisky

#whiskey #smithville

Hello, whisky enthusiasts! Today, we're embarking on a spirited exploration of one of the most significant steps in whisky-making: distillation. We'll delve into how this intricate...

Smithville Whiskey

The Evolution of Whisky: 18th Century Methods vs. Modern Mastery

#whiskey #smithville

Whisky lovers, we've got a treat for you today! We're going on a time-traveling adventure to compare whisky production methods between the 18th century and today. Understanding...

Smithville Whiskey


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