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ICE Rewards

ICE Rewards

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1.0 1 review
7720 N Dobson Rd #Suite 304, Scottsdale, Arizona, 85256, United States
(866) 389-0578
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12 days ago

Title: Buyer Beware – ICE's Shockingly Awful Customer Support

I cannot emphasize enough how deeply disappointed and frustrated I am with ICE's customer support – or rather, the utter lack thereof. My recent experience with this company has been nothing short of a nightmare, and I feel compelled to share my story to alert fellow consumers. Booking Problems Left Unresolved for Over a Month: I encountered an issue with a hotel booking through ICE and attempted to seek assistance from their booking, travel, and finance departments. To say they passed the buck would be an understatement. Over the course of a month, I received promises of resolution that never materialized. Endless Calls, Empty Promises: Every time I engaged with a representative or so-called "Supervisor," I was met with a familiar refrain: "Call back in 24 to 72 hours." No one took responsibility, and they routinely reneged on their promises to call me back. Imagine having to postpone multiple vacations due to their ineptitude. If you're considering booking with ICE or have encoun

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Refresh Reviews 4.9

Dec 1, 2018
I like using Icerewards from time to time. There is value in the points and savings dollars when used wisely. Haven’t always been able to use up all my savings dollars especially when I buy too many and they expire after 2 years (would be nice if the expiry was longer). The points are great for resort stays but there needs to be a larger selection. Only way to get points and savings credits now for me is to buy them from time to time when they have promotions as my home resort no longer trades with them. I’ve made some large ticket item purchases and hotel stays and the savings credits really do help.

Oct 29, 2018
The new website is sooo much easier to use! Brandon was such a help in helping me understand all my benefits! I look forward to working with him on our next vacation! It was such a great deal that I recommended it (& Brandon) to two of my friends! Thanks so much for making this so easy for me!

Aug 1, 2018
We really enjoyed our week at the Powhatan Resort in Williamsburg, Virginia. We had four grandchildren and they enjoyed everything about the resort. We were able to thoroughly visit the Historic triangle and our AAA pass got us into every national park and museum. It was also close to First Landing and the oldest lighthouse so the children experienced entering a military base. Our entire week was a delightful experience.

Nov 30, 2018
Luis was extremely patient with myself and sisters, he worked and reworked to our satisfaction. Luis worked overtime so we could do a conference call between my sisters so they could hear firsthand about the cruise and ALL the extra fees ECT..associated with booking the cruise. Cannot say praise about Luis.

Dec 16, 2018
Great service from representative. He got us a really good deal and helped us with our complicated payment issues.

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