Title: Buyer Beware – ICE's Shockingly Awful Customer Support
I cannot emphasize enough how deeply disappointed and frustrated I am with ICE's customer support – or rather, the utter lack thereof. My recent experience with this company has been nothing short of a nightmare, and I feel compelled to share my story to alert fellow consumers.
Booking Problems Left Unresolved for Over a Month:
I encountered an issue with a hotel booking through ICE and attempted to seek assistance from their booking, travel, and finance departments. To say they passed the buck would be an understatement. Over the course of a month, I received promises of resolution that never materialized.
Endless Calls, Empty Promises:
Every time I engaged with a representative or so-called "Supervisor," I was met with a familiar refrain: "Call back in 24 to 72 hours." No one took responsibility, and they routinely reneged on their promises to call me back. Imagine having to postpone multiple vacations due to their ineptitude.
If you're considering booking with ICE or have encoun
