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American Airlines

American Airlines

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2.6 Google Review
Denver, Colorado, 80249, United States
(800) 433-7300
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Refresh Reviews 2.6


Dec 27, 2017
I was scheduled to fly from Denver to San Antonio. I got to the airport an hour and 15 minutes early just like I do for every single flight I have ever taken and I fly at least once a month. I have never had a problem with checking my bags and getting through security with ample time to spare. This time, however, the wait to check my bag at the Denver airport was astronomical. I waited for 30 minutes before I was able to get to the front of the line. When I tried to check my bag, the unhelpful. unfriendly American Airlines employee, Carol, rudely told me I could not check my bag because my flight took off 40 minutes from the current time and the cutoff is 45 minutes. She informed me my bag would not get on the 6:25am flight but it could be put on the 8:55am flight. I did not argue about this and I calmly understood. It is no problem for my bag to arrive later than me. What IS a problem is that she then rudely proceeded to tell me I could not get on the flight either since my bag wasn't going to be on the flight. She told me I could fly standby on the 8:55 flight with my bag. This is where I disagree. The whole concept of "You have to fly with your bag" literally makes no sense. American Airlines loses bags all the time. Are you telling me you fly customers back to where the bag is and make them fly with it? Doubtful. If I don't get on my standby flight is someone holding on to my bag to take it off last minute when I don't get on? No. This is flawed logic. I should have been able to get on my scheduled flight without my checked bag and then just retrieved it from the airport when it arrived at a later time. Because of American Airlines inefficiency to get customers bags checked in a timely manner, I have to miss my flight.My family, who I did not get to spend Christmas with, now gets to postpone all our plans. Thanks American. And thank you, Carol, for making holiday travel with American so miserable.

Feb 19, 2018
The flight attendants skips two people and never gave us drinks I am very disappoint on there service I am never flying for American Airlines again

Nov 27, 2017
I thought it did not get any worse than United, but at least I did not hate them until I got to the airport. American Airlines is even worse. When I went to check in they made me pay again for a seat and don't even give me a cary on bag. I have to check all bags! They should have made this clear before I bought the ticket and not when I went to check in for my flight. The board of directors on this company deserve cancer.

Feb 22, 2018
Disgraceful company. A crew member felt sick so our entire flight was cancelled with no refund, no help from the airline, 100 something people stuck in the airport with no way home. Go to hell AA.

Jul 24, 2017
Worse experience ever, incompetent and ignorant customer service coordinators (Dora- Leigh) that don't even know the policies about overweight bags. They double charged me and wasted 1 hr of my time. My mom almost miss the flight and we arrived 120 minutes before. I checked her in 3 times: 1 by mobile phone and 2 times in the machine. I paid $1,160 for a flight that doesn't offer a snack in a 9-12 hr trip. On the top, these 2 female coordinator discriminated us because my mom was a tourist didn't speak English that fluent. The Coordinator even walked away when we complained about deceptive info practices regarding overweight bags and also when I asked Dora if the luggage were going straight to destination city because it has 1 stop in Florida, she pointed the suitcase and replied " that's what it says there" (on the label) like I didn't know how to read! So offensive...and believe they didn't transfer the luggage on May flight. Leigh told us to go back to the machine because she refused to help us w overweight payment, so another clerk did it for us. We were overlooked and embarrassed by staff. Apparently to be supervisor people need need to be mean, abusive, incompetent, racist and without people skills. Awful experience!

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