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Evanescence Permanent Makeup, Kensington, London

Evanescence Permanent Makeup, Kensington, London

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209 Kensington High St, England, W8 6BD, United Kingdom
020 7361 0021 www.siandellar.com
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Jan 25, 2015
WARNING! I would really not recommend Sian Dellar as she is untrustworthy and falsifies information. If you give a deposit for a second appointment of the semi permanent make-up with Sian Dellar you will not be refunded if you change your mind. I had my first appointment for the semi permanent eye brow make up a few weeks ago and then left a £50 deposit for my second appointment, which was going to be 4 weeks later. After about 1 week and a half I was not impressed at all with the supposedly semi permanent make up as it was mostly flaking off my brows! ( even though I followed Sian's instructions of looking after my new brows to the book). I emailed Sian to say that I wished to cancel my next appointment, giving her weeks of notice and I asked her how do I get my deposit refunded. She choose not to reply. I then rang and the lady who answered said Sian would get back to me. Which see did after a few days and Sian told me that the deposit was non-refundable. At no point did she tell me that when she took it from me. Sian said it tells you about it on her website, which it doesn't. I really had to push and even threaten going into her salon and not leaving until I got it! She finally said she'd give me a refund but I'd have to go into the salon (even though it only needed to be refunded onto my card). I then found her to be extremely awkward in organising when I could go in. I truly have never received such poor customer service ever and I never, ever will deal with Sian again! I highly recommend you NOT to use her as she is untrustworthy in what she says. There is no point putting yourself through the stress of using Sian!

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Opening Hours

Mon:9 am - 8 pm
Tue:9 am - 8 pm
Wed:9 am - 8 pm
Thu:9 am - 8 pm
Fri:9 am - 8 pm
Sat:11 am - 4 pm