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Phases Hair Studio

Phases Hair Studio

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4.3 Google Review
4712 Yonge St, Toronto, Ontario, M2N 5M4, Canada
(416) 226-5500 www.phases.ca
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Google Reviews

Refresh Reviews 4.3


Mar 29, 2018
Unfortunately I cannot comment on the quality of their hair styling services HOWEVER I can comment on their HORRIFIC LACK OF CUSTOMER SERVICE. I was a first time client, made an appointment by phone 2 days ago & showed up today on time for my 3pm appointment. When I introduced myself, the gentleman at the front desk commented "OH DIDN'T ANYONE CALL YOU, YOUR STYLIST IS NOT IN TODAY" HOWEVER I never received a phone call to advise this. His response was "OH, SORRY, THERE'S NO PHONE NUMBER ON YOUR FILE" Interesting as I distinctly remember giving them my phone number when I called to make my appointment. SO as I'm standing there flabbergasted at having come all this way to the Salon in the middle of my work day only to be told my stylist is away, the gentleman at the front desk just stood there looking at me shrugging. He NEVER offered me any alternatives!? No option to reschedule, no option to book me with a different stylist, at a different time or a different day. NOTHING. SILENCE. Horrific CUSTOMER SERVICE. That will be my first & last time visiting this establishment.

Apr 8, 2018
I would like to base my review on ACTUALLY getting my hair done and was willing to pay the over inflated prices to find myself a new hairdresser after mine had moved. I called 5 times in (1) week trying to BOOK an appt. left 3 messages and tried calling at various times of day. No one ever picked up the phone and NO ONE ever returned my messages. They should either invest in a receptionist or they're just so swamped they're not wanting anymore business.

Feb 21, 2018
I went there like a month ago for a hair cut (very short man hair style) staff was good BUT after a day I noticed how bad is my haircut. I thought I could accept it and the way it gets longer, it could get better. It never did. It is my worst haircut experience in my life. Even I cut my own hair way better. I really don’t know how to fix it. It looks miserable.

Feb 9, 2018
From Solmaz: I visited this salon yesterday based on my friend's referral 1. the place is very clean 2. they were very accommodating in scheduling me in 3. people there are definitely friendly and descent 4. my stylist was Martin, he did a great professional job, gave me the service identical to the picture I gave him. he was punctual and finished the job as he promised in the beginning. he was very well behaved and kind. 5. while getting the service, I looked around and saw the other people working there, Eiden and Frank were also doing an excellent job and their results looked outstanding. 6. charges might be higher than normal, but Martin made sure not to exceed what he promised me in the first place. and I think they are almost charging based on the quality of service they provide, so fair enough :) 7. over all experience: very relaxing, very professional.

Feb 2, 2018
Awesome staff. Great ambience. I've been a customer for years. Frank has assembled a great team.

INDUSTRY BLOGS

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Opening Hours

Tue:11 am - 7 pm
Wed:11 am - 7 pm
Thu:11 am - 8:30 pm
Fri:11 am - 8:30 pm
Sat:8:30 am - 5 pm Today

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