Nappy or Not Inc

Love my experience! Rhonda is a true artist. When it comes to hair, she knows her stuff. Everyone makes you feel at home. If you want to wear your hair natural or not, they got you!!!!!

Nice and big . Stylist we're very nice and helpful . Glad one stylist came in to do my daughter hair on short notice

Great people, and good work. I always wanted to get my hair done there.

Visited on 9/9/17 for my 11 year-old’s starter Locs. It was truly disheartening and a shame because my daughter and I were both really excited because her father had also gone here many years ago for his Locs. However, the negative experience started immediately when were told that our stylist was not there, running late. We were only 5 minutes late showing up at 10:35 a.m. for 10:30 appt. I was told over the phone that I would definitely have a stylist, but that they did not know who it would be. When I came in I was told that they thought the owner’s sister had a client coming in as if I was second to that person or may have to cancel because I wasn’t as important as the owner’s sister’s client, even though I had made a phone appointment and one online for 10-11 a.m. so technically I had 2 appts. But, then the stylist told me that if I had a 10-11am appt, well then that is why the stylist would be here at 11am!!! What? So a 10-11am appoint means they can show up anywhere in that time, not that I would in a chair during that time? Huh? Really? After being told that the stylist would be there at 11 we were still sitting there until 11:45, forgotten about. I asked what was up, was told it would be another 15 min. Meanwhile they are calling her back/forth telling her my daughter’s hair was already washed, we were still waiting, etc. The stylist finally came at 12:05 p.m. having us wait 1 ½ hours, not even being offered any water or anything. Next is when the experience truly begin to decline. The stylist named "Mimo" (spllg?), said nothing to me or my child. Not even, “Sorry for your wait, hello,” nor did she ever explain what she was going to do, or anything about maintenance and care. Nothing! I had to introduce myself and all I got was a, “Hi.” At this point I am now crying in the corner because I wanted to go off and tell them how rude this was. However, I didn't want my daughter's hair to get messed up or for the stylist to not do her hair. I was just so mad for my daughter's feelings because she was so excited and to have a stylist not even talk to you, say hi, or explain to you how to take care of your hair is just unprofessional rude and disrespectful. THEN, she talked on her phone behind my child's ear for 3 1/2 hours after she said it would be an hour. She then put my child under the dryer and didn't say. She didn't tell me that we were almost done or anything. Another stylist asked if my daughter wanted a style. The original stylist was not concerned at all. The other stylist, Ronnie, explained that it would be best because it would help her hair to stay together and not unravel.. By this time I was completely done with Mimo and her unprofessional behavior/attitude. Ronnie was so friendly and professional. I appreciated her making conversation and explaining what the original stylist had not. Ronnie was the best part of this experience. So in preparing to leave after 5 ½ hours, at 4 p.m. things get worse. At the front counter the stylist asked the owner what she should charge my daughter. Now every other quote says that my daughter is a child at 11 years, and falls in that category which would be $100 as advertised on their website. I understood that she also got a style so I would expect them to add $10 to $15 on to that because of the style. However, what the owner Rhonda, didn't know was that I was able to see her as she mouth silently how the stylist should charge us a rate of $130. Then it was funny because the stylist was the one who said, “You don't have to leave a tip,” and pushed the “no tip” button on the screen. Not leaving a tip makes me feel rude and extremely guilty not supporting someone's entrepreneurial career. However, I felt that the stylist obviously knew that she was not deserving of a tip after being 1 ½ hours late, not apologizing, not speaking, not explaining, and being so unprofessional. 1 star for this experience. Too many negatives happened They ruined my daughter's first experience at a beauty shop, and set a bad impression for her vision of any future visits.

I love it there I always walk out FLY!!!