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Home Salon and Spa

Home Salon and Spa

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4.6 Google Review
391 Long Hill Rd, Groton, Connecticut, 06340, United States
(860) 445-5952 www.homesalonandspa.com
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Google Reviews

Refresh Reviews 4.6


Dec 15, 2017
It saddens me to write this review because over the past few years I have loved going here for massages. The staff has always been great. Unfortunately, yesterday their customer service left much to be desired. My friend and I have always looked forward to massages twice a year at the end of the semesters. Due to the snowy weather yesterday and a 2 hour school delay, my friend was not able to make our 10:15 AM appointments because her 7-year-old daughter couldn't be dropped off at school until 10:25. I called right at 9:00 when they opened to explain the situation, but was told that we would be charged 50%, no exceptions. I totally understand the need for a cancellation policy, but to not make any exceptions is crazy to me. I told her we wanted to rebook them, but it didn't matter. Even though we had no control over the weather or school delay, she said that's the policy since the masseuses were already there and they needed to pay their salaries (not sure why they were there 1 hour 15 minutes before our scheduled appointments). I asked to speak to the manager and was told, "You can, but she already messaged me this morning to make sure I told people the policy". She said the manager would call me and even made sure she had the correct number. I waited all day and no phone call, but they were quick to charge my friend's and my credit cards! It is really sad to me because we had such great experiences there over the past few years. I guess the $27.50 cancellation fee was worth losing 2 customers because we won't be back.

Feb 14, 2018
Been going for years getting my hair done, eyebrows waxed, gotten a massage or 2 always incredibly impressed. Today was Valentines Day had a date with my husband so decided to try out the nail service here and get a gel manicure. Omg mistake. The place was great. Super clean and beautiful. I had the most rushed manicure ever in my life. 20 minutes start to finish. To top it off one nail is already chipping. Not worth $35 bucks. I’d rather go down the street 5 minutes to Cedars.

Jan 5, 2018
Kyla has assembled such an extremely talented group! Shannon, John , Elizabeth, and of course Kyla are a few of the providers we have seen, but they have all been skilled and professional! Their service goes well beyond the value they offer on haircuts and massage! Give them a try...the App is good too!

Feb 10, 2018
Wow!! My wife Nancy and I did a Swedish Couples Massage with Amber And Jordan, and it was fantastic!! Everyone there was so warm and welcoming, professional yet friendly, with a soothing atmosphere from the entry lounge to the room. Hard to believe that their prices are so low, we will certainly be back for more, and gladly recommend this place to all our friends!

Feb 11, 2018
This is my favorite place. The atmosphere is fantastic and just walking in the door makes you feel at home. So many services offered at great prices. They also allow scheduling through the MindBody app which is very convenient.

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Opening Hours

Mon:9 am - 8 pm
Tue:9 am - 8 pm Open Today
Wed:9 am - 8 pm
Thu:9 am - 8 pm
Fri:9 am - 5 pm
Sat:9 am - 4 pm

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