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Ulta Beauty

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4.3 Google Review

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13 W Rand Rd, Arlington Heights, Illinois, 60004, United States

(847) 818-8296 www.ulta.com/stores/arlington-heights-il-1225

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Refresh Reviews 4.3

Ashley Ward

Feb 9, 2022

i booked a last minute haircut with wessam and she did such an amazing job! literally in love - my hair is so soft and light! definitely recommend her!!! :)

Michelle Doetsch

Sep 13, 2021

I had a salon appointment with Michelle after a bad experience at another Ulta salon location and she was incredible! She was able to transform my hair into exactly what I wanted even though I put the appointment under the wrong service! She was so nice about it though and three hours felt like less than one because she was so personable and amazing!!! I will gladly drive the extra time to come back to see her at this location!! She also recommended great products and my hair still feels as soft as it did leaving the salon!! Love her!!!!

Joy Eliza

Oct 31, 2021

I can't say this enough..... The staff is so kind and very helpful ! The manager is so sweet always 😍 If you're going to get hair services done... Randy is the absolute best I adore her !! Every staff member is so kind I love it!! Very satisfied every time 💗

M. C.

Oct 24, 2021

I don't go to Ulta on a regular basis. I think their products are good but I went this time only to buy Redken products. We just had an interesting encounter with one of the employees. I won't mention names. I thought I'd just share. I was with my partner, whose features are similar to a Hispanic, specially with his cap on. When we approached the cashier area, 2 employees were at the counter. There was no line, so we were just waiting to be accommodated. My partner heard one of them said something like, "Why don't you help them since you speak Spanish." So the other lady asked my partner, "Do you speak Spanish?", to which he replied "No". I wasn't aware what was going on as my partner told me after we left the store. I did noticed though that it took a minute until one assisted us and with us asking if she's available. It ended up that the lady who assumed he's Hispanic helped us. My partner politely addressed her, "I may look like (a Hispanic), but I'm not." First of, just because of someone's physical appearance, you'd already assume one's ethnicity. That being said, why assume that the person wouldn't be able to speak English?Regardless, as a front liner or customer service, isn't it your job to assist the customer? Because of that assumption, I felt that it was an insult to Hispanics and an insult to my partner's ethnicity as well. I don't usually make a big deal out of these things, but I just didn't expect it either. I have nothing against Ulta. I just think this should be brought up.

h M

Nov 23, 2021

employees always gossiping or playing in makeup. rude manager doesn’t honor signs and sneers at customers, always dirty shelves with little to no product. the worst ulta of them all. just order online or go to target

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