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Thomas West Salon

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4.8 Google Review

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222 W Merchandise Mart Plaza #217, Chicago, Illinois, 60654, United States

(312) 670-2270 www.thomaswestsalon.com

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Google Reviews

Refresh Reviews 4.8

Maggie Hankins

Dec 7, 2017

Lindsey is a color goddess. She fixed my color with some genius combination of highlights and lowlights for a reasonable price. HIGHLY recommend.

Sandy Stanley

Jan 11, 2018

Wonderful people love Jordan she cut my hair exactly how I wanted !!

TY VU

Sep 26, 2017

I booked an appointment on 9/23/17 for a partial highlight and cut for my wife on her birthday on Groupon. We drove 2 hours to get to this salon. We finally find a parking and paid $18. As we were parking, I get a call 15 minutes before the appointment stating they had to cancel because the associate was sick. After a few minutes on the phone trying to find another time, the Associate on the phone hung up the phone because she had to check a customer out. She stated she was going to call me back after she got done checking out the customer. I waited 15 minutes for a call back and got nothing so I called back. The same Associate picked up the phone and I told her I was same customer calling back about the cancelled appointment. She then goes on to tell me she doesn't know of any cancelled appointments and then magically she remembers. Like WHAT?!?!?! YOU JUST CALLED ME TO CANCEL MY APPOINTMENT! At this time, I was longer interested in rebooking another time so I requested a full refund to which she said yes could issued a refund. She goes on to say she will issue it, and I will get a confirmation number in the email. Once she is done, she will call me back and let me know. Today is now 9/26/17, 2 FULL DAYS and I have not received a single call or email about the refund. If I could give a ZERO Star I would. Extremely unprofessional! DONOT DRIVE 2 HOURS TO THIS SALON BECAUSE THEY MIGHT CANCEL YOUR APPOINTMENT AND THEN LEAVE YOU IN THE DARK. Update: I called thomas west and was told by a new associate I had to call Groupon to get my refund no questions asked. So i call groupon and they start asking why my booking was cancel. I was then told there was a 3 day window to get my full refund. Now I have to wait another 24-72 hours to hear back from a specialist about getting my full refund.

Kymn Harp

Feb 25, 2017

I am very happy with Thomas West Salon on the second floor of the Merchandise Mart. I moved downtown from the suburbs in August 2016, and needed a new hair stylist to cut my hair. The first thing I discovered was that most downtown salons are significantly more expensive than suburban salons - many charging $85 to $95 for a simple man's haircut, which, in my world, is crazy. The Thomas West Salon is significantly more reasonable-- charging about $50. I was referred to Monica as my stylist. I could not be happier. Monica does an exellent job, while being friendly, professional and engaging. I highly recommend the Thomas West Salon, and particularly Monica.

Lindsay Konrady

Apr 21, 2017

Brenna is a truly awesome colorist and stylist. As a natural dark brunette, my hair has been growing in nearly all white and she has managed to give me the most beautiful natural shade of sun kissed blonde hair! Go see her for all of your color dreams! ❤

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Opening Hours

Mon:9 am - 7 pm

Tue:9 am - 7 pm

Wed:9 am - 7 pm

Thu:9 am - 7 pm

Fri:9 am - 7 pm

Sat:9 am - 4 pm