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Ulta Beauty

Ulta Beauty

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4.3 Google Review
16 S Halsted St, Chicago, Illinois, 60661, United States
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Refresh Reviews 4.3


Feb 17, 2018
Accidentally found out about 10$ haircuts for their breast cancer awareness. I just think it was really nice of them to do a great job (haircut came out really nice, and hair felt healthier) even tho they had such a low promotional price. People were all very nice.

Feb 21, 2018
The customer service at this location has been absolutely fantastic. I went last week to check out a highly recommended foundation: Lancôme. As soon as I walked in the young man asked me if I needed help. He then sent me over to another rep and she gladly found a shade for me. It ended up being to light for me so I went back a week later to get it exchanged. Not only was I able to do that , but they even got a customer service representative to find a better shade for me. I was in and out of there in less then 15 minutes. My new go to store! Way better customer service then Sephora.

Feb 21, 2018
Carla had great knowledge about the products and was patient with my questions. The staff is always warm and welcoming! Best Ulta I been too!

Jan 7, 2018
They claim their stylists are experienced but are not. I have been relaxing my hair for over 20 years and this is the first time ever my hair has been RUINED. She was in such a rush that she she literally globbed product on my hair and didn’t work it through not to mention she also overlapped with previously relaxed hair which everyone knows is a no no. My hair is fried, over processed and I have a weird crink near my scalp now. My hair feels rough, tangled and has lost health, which I have worked to hard to maintain over the years. My hair texture is now AWFUL. I have literally had to cut sections of my hair off. I have spent a fortune trying to save my hair with deep treatments, keratin, etc. Nothing has worked and now I will have to wait until my hair grows out. When I complained to management they were not helpful. I ended up having to escalate to their district manager.

Jan 9, 2018
Sometimes the staff is really helpful and sometimes they completely ignore the customers. I had a facial here and it was decent but not my favorite my face felt sticky and covered in product afterwards

INDUSTRY BLOGS

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm